Local News

AT&T to offer credit to customers for U-verse outage

Posted January 22, 2013 1:04 p.m. EST
Updated January 24, 2013 9:25 a.m. EST

— AT&T said Thursday morning that it expects to restore U-verse service during the day, apologized for the outage, and said it would issue credits to customers affected by the outage.

“U-verse service has been restored for the vast majority of our customers affected by the outage," Josh Gelinas, a spokesman for AT&T in North Carolina and South Carolina, said in a statement.

" We expect any remaining customer issues will be resolved this morning.

"We will provide a credit to customers who were affected.

"We know our customers count on their U-verse service and we apologize for the inconvenience.”

AT&T customers across the Triangle reported outages, leaving them without television, phone and Internet service.

Some customers said they lost service around 9 p.m. Monday and that it had not been restored to many by Wednesday afternoon.

Users from forums on AT&T's website also reported outages as far away as Little Rock, Ark., and Oklahoma City.

"I'm in Houston and still out today. Going on 23 hours now," one person posted Tuesday morning.

On Wednesday, Gelinas confirmed the continuing outage but could not say why or when service would be restored.

"AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this," Gelinas said in an email to WRAL News.

"We are making progress in resolving the issue, which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience," he said. "The issue has impacted a limited number of customers in some of our Southwest and Southeast region states."