5 On Your Side gets answers after Amazon driver hits woman's dog and drives away

A Benson family says an Amazon driver ignored a no trespassing sign, hit their dog, and drove away--leaving them with thousands in vet bills and a difficult decision. Only on WRAL, 5 On Your Side helped get the family answers, money back in their wallets, and a positive outlook for Sadie.
Posted 5/20/2026, 12:00:00 PM Updated 5/21/2026, 3:47:01 AM

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>> POSSIBLE IN PART BY 5 ON

YOUR SIDE, YOU WOULDN'T BE ABLE

TO TELL BY THIS VIDEO WITH JUST

ONE MONTH EARLIER, THIS DOG WAS

IN CRITICAL CONDITION

>> THE OWNERS SAY AN AMAZON

DELIVERY DRIVER HIT THEIR DOG

AND DROVE AWAY AND THAT'S WHEN

THEY CALLED KEELY. GERALD.

I LOVE THIS STORY NOW AFTER I

GOT INVOLVED, AMAZON AGREED

TO REIMBURSE THE FAMILY AND

HOLD THAT DRIVER ACCOUNTABLE.

BUT BEFORE I SHOW YOU HOW I

DID IT A WARNING SOME OF THE

IMAGES OF SADIE AFTER THE CRASH

ARE DIFFICULT TO SEE.

>> AND WARM SOUNDING. SO I

HEARD THE DRIVEWAY SENSORS AND

I WENT OUTSIDE TO SEE. AND

THAT'S WHAT I FOUND. SATIE A

FAMILY STRUGGLING TO UNDERSTAND

WHAT HAPPENED TO THEIR BELOVED

DOG SATIE. HER EYES WERE

BOUNCING BACK AND FORTH

RAPIDLY. HER LEFT EYE WAS WELL,

JANE AND AN AMAZON DELIVERY MAY

JUST MINUTES EARLIER. VALERIE

CHAVIS SAYS THE AMAZON DRIVER

DROPPED THE PACKAGE AT THE

DESIGNATED SPOT.

>> BUT INSTEAD OF BACKING OUT,

DROVE FARTHER ONTO THE

DRIVEWAY, PROPERTY PASSED A NO

TRESPASSING SIGN. AND THEN I

SEEN AMAZON TRIBE LEAVING.

>> SO I PUT 2, 2 TOGETHER.

SHE'S BEEN RUN OVER. CHAVIS

DOESN'T HAVE VIDEO PROOF THAT

THE TIMELINE LEAVES LITTLE

DOUBT IN HER MIND THE PACKAGE

WAS DELIVERED AT 4.56, I LOOK

BACK AT MY PHONE. I WAS ON THE

VET ON THE PHONE WITH A VET AT

4.59. WHEN SHE WAS LIKE, YEAH,

THIS LOOKS CONSISTENT WITH THE

SHE'S BEEN AN IVOR SADIE

SUFFERED BRAIN TRAUMA AND A

FRACTURED NECK. THE VET BILLS

QUICKLY PILED UP. THEY GAVE US

AN ESTIMATE OF ANYWHERE FROM

3 TO 5,000 JUST FOR HER STAY.

THIS IS WHAT I'M SUPPOSED TO

SAYS HE'LL WARM SPICED BATS.

WHEN KAREEN CODE STEPPED IN

AND RAISE THOUSANDS THROUGH

HER NONPROFIT PROJECT, JADE, WE

CAN DO I AM ASTOUNDED AND

DISPUTE THE BELIEVE THAT CITY

WAS HIT BY ONE OF ITS DELIVERY

TRUCKS. BUT CHAVIS SAYS THEY

WANT TO COMMIT TO REIMBURSING

HER FOR SAY THESE BILLS.

IT IS VERY UPSETTING, HONESTLY,

BECAUSE YOU THINK ABOUT HOW

MUCH MONEY THEY MAKE PER

MINUTE. I MEAN, IT WOULD BE

NOTHING FOR THEM TO JUST SAY.

>> NO PROBLEM WE CAN PAY.

WE HAVE NO COMPANION THAT WE

KNOW THAT IT'S OUR FALL.

KNOW WHAT AMAZON IS SUPPOSED TO

DO IN A SITUATION LIKE THIS

REALLY VARIES STATE TO STATE.

BUT IN THE STATE OF NORTH

CAROLINA,

>> PETS ARE CONSIDERED

PROPERTY. SO WHEN THEY'RE

INJURED, IT'S TYPICALLY

CONSIDERED DAMAGED PROPERTY.

AND THAT'S HOW YOU HANDLE A

CLAIM WITH AMAZON AND THE COURT

SYSTEM. SO I GOT TO WORK AND

SENT AMAZON AND ABOUT A DOZEN

EMAILS. AND AFTER A WEEK THEY

CONFIRMED TO ME THAT THEY WOULD

REIMBURSE 80'S MEDICAL EXPENSES

AND MORE THAN THAT, THEY TOLD

ME THAT DRIVER IS NO LONGER

AFFILIATED WITH AMAZON AND MOST

IMPORTANTLY OF ALL, SADIE IS

EXPECTED TO MAKE A FULL

RECOVERY. THANK YOU SO MUCH FOR

TAKING ON THE STORY. KEELY

ARTHUR, 5 ON YOUR SIDE.

>> SAY WE'RE OPEN FOR A QUICK

RECOVERY AND SHE PRESSES, OH,

SO CUTE THIS IS FILED A CLAIM

FOR MORE THAN $7,000. KEY WAS

WATCHING THIS VERY CLOSELY TO

MAKE SURE THAT SHE'S OFFICIALLY

REIMBURSED. AND TOMORROW

MORNING SHE'LL TAKE A CLOSER

LOOK AT YOUR RIGHTS AS A PET

OWNER AND A CONSUMER. AND WHAT

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