Concert refund concerns mount

THIRD

.

>>> 9:23 GETTING A REFUND FOR A

CANCELED CONCERT

SHOULD BE EASY GIVING THE

OPTION FOR A REFUND.

>> BUT WHAT IF THERE'S A TICKET

FROM A THIRD PARTY

SELLER?

CONSUMER REPORT SHOWS US WHY

IT'S NOT EASY SO YOU

DOPES WASTE YOUR MONEY.

>> THIS SUMMER'S CONCERT SEASON

IS LOOKING LESS AND

LESS LIKELY DEALING NOT JUST

WITH DISAPPOINTMENT BUT

ALSO FRUSTRATION.

>> MICHELLE LOVES MUSIC.

LOOK AT HER KID ROCK SHIRT.

SHE HAS PLENTY OF SUMMER

CONCERTS.

>> I PERSONALLY BOUGHT NICKEL

BACK.

>> ONE BY ONE HER CONCERTS ARE

CANCELED THE REMINDER

THE TOLL HAS TAKEN ON THE MUSIC

BUSINESS SO SHE

CONTACTED GROUP ON WHERE SHE

BOUGHT THE TICKET FOR A

REFUND.

>> THEY WERE ONLY GIVING GROUP

ONBUCKS FOR REFUNDS

NOT ISSUING ANY REFUNDS TO YOUR

CARDS.

>> AIRLINE VOUCHERS USING THEM

ONLY TO PURCHASE

ANOTHER EVENT.

>> WHAT DO YOU THINK OF THIS

MONEY IN GROUP ON?

>> I DON'T THINK IT'S A GOOD

DEAL AT ALL.

I BUY CONCERT TICKETS AND THAT

DOESN'T SEEM FAIR.

YOU GOT MY MONEY.

WHY DIDN'T YOU GET IT BACK?

>> YOU SHOULD HAVE NO PROBLEM

GETTING A REFUND FROM

TICKETMASTER.

THE SITE IS REFUNDING MONEY TO

CANCELED SHOWS AND

NOW GIVES YOU A 30 DAY WINDOW

TO APPLY FOR MONEY

BACK.

THE BETTER BUSINESS BUREAU HAS

DOZENS OF

COMPLAINTS ABOUT GROUP ON

ISSUING VOUCHERS INSTEAD

OF REFUNDS SOME FOR EXPENSIVE

VACATIONS.

IT SAID NOTHING ABOUT REFUND

BUCKS.

>> ANYTHING THAT'S CANCELED OR

A NEW GATE IS

RESCHEDULED THEY WON'T ISSUE

YOUR MONEY BACK.

YOU WILL BE ISSUED A FULL

REFUND.

>> AFTER WE CONTACTED GROUP ON

THE COMPANY AGREED TO

REFUND MICHELLE'S MONEY BUT IF

YOU DON'T BUY FROM

TICKETMASTER GETTING A REFUND

CAN BE TRICKY SO DON'T