911 call Coverage

Family says text may have saved 12-year-old's life

Texting 911 is often used by people who are deaf or mute. But it can help in situations where the witness or victim of a crime can't make a call.

911 dispatchers working from home: Could it come to the Triangle?

Nationally and locally, 911 centers continue to struggle to recruit employees. As of March 8, 21% of the call taker/dispatcher positions in the Raleigh-Wake Emergency Communications Center are vacant, according to a City spokesperson.

Sarah Krueger, WRAL investigative reporter

WRAL Investigates the possibility of remote 911 dispatchers

How would you feel if your next call to 911 was answered by someone thousands of miles away from inside their home? WRAL Investigates how dispatchers are working remotely and if it could happen here.

Durham City Council to discuss proposal to route 911 calls to Fayetteville

According to the City Council's agenda for Thursday's work session, the reroute would be for emergencies only.

Durham could reroute some 911 calls to Fayetteville in proposed partnership

Durham City Council is considering a partnership with Fayetteville to ensure all 911 calls are answered in emergencies in the rare event of a widespread 911 outage in Durham.

WRAL staff

Durham woman says 911 calls were unanswered after she found car involved in Amber Alert

Lorna Ziegler said she called 911 multiple times after spotting the white Mercury Mystique involved in an Amber Alert issued on Monday. She couldn't get through to an operator.

Monica Casey, WRAL Durham reporter

Durham woman finds car in Amber Alert, can't get through to 911

A Durham woman said she made multiple calls to 911 and nonemergency numbers on Monday after finding the car involved in Monday's Amber Alert.

Wallet found; couple still missing after Amber Alert

Destinee Ariel Cothran and Justin Lee Brown are accused of abducting their days-old baby after the Department of Social Services (DSS) threatened to intervene. That prompted an Amber Alert - son Jaxton was found safe on Monday night - and an on-going serach for the couple.

Chelsea Donovan, WRAL reporter and Monica Casey, WRAL Durham reporter

Intense 911 calls shed light on double shooting, house fire in Cumberland County

Several 911 calls made by neighbors, loved ones and even one of the victims emerged along with more about how the victims knew the suspect.

Destinee Patterson, WRAL reporter

'Nobody was picking up:' Durham woman calls 911 during emergency, no one answers

Imagine calling 911 during an emergency - and having nobody answer the phone.

Monica Casey, WRAL reporter

911 calls at Crabtree Valley show panic on Black Friday

Raleigh police said no shots were fired at Crabtree Valley Mall, but they are working to determine the source of the sound that caused Black Friday shoppers to panic and run out of the mall in the midst of a pro-Palestine protest.

911 caller knew suspected shooter at UNC

WRAL News obtained a recording of a 911 call on Thursday from a fatal shooting on campus at UNC.

'I know exactly who it is': 911 call reveals tense moments following on-campus shooting at UNC

A 911 call from The University of North Carolina at Chapel Hill details the harrowing moments following the fatal shooting of a professor in a laboratory building.

If you call 911 by accident, don't hang up

If you call 911 by accident, don't hang up!

New 911 tech lets Cary dispatchers see situation

The town of Cary is one of 20 municipalities in North Carolina using the Prepared Live app.

The town of Cary is one of 20 municipalities in North Carolina using the Prepared Live app.

The town of Cary is one of 20 municipalities in North Carolina using the Prepared Live app.

New app lets Cary first responders see what 911 callers see in real time

The town of Cary is one of 20 municipalities in North Carolina using the Prepared Live app.

Eric Miller, WRAL reporter

Community advocates push to bring HEART program to Raleigh

HEART was introduced in Durham last year and has had an impact on 911 calls for mental health crises. Now, advocates in Raleigh are pushing for the same program.

Raleigh advocates push for HEART program to come to the city

HEART, or Holistic Empathetic Assistance Response Teams, is making an impact in the city of Durham since launching last July. In Raleigh, citizens are pushing for the city to adopt the same approach.

Julian Grace, WRAL anchor/reporter

Raleigh responds to public safety workforce shortages

The Raleigh-Wake Emergency Communications Center has 39 vacancies among 129 total jobs.

30% of Wake emergency dispatcher jobs are unfilled

The Raleigh-Wake Emergency Communications Center has 39 vacancies among 129 total jobs.

Matt Talhelm, WRAL reporter

Man pleads guilty to 2019 triple murder of 2 women, infant in Harnett County

A man has pled guilty to a 2019 triple-murder in which two women and an infant were found dead in Harnett County.

Raleigh 911 operator is being recognized for calming a distraught woman

A Raleigh 911 operator is being recognized for calming a distraught woman, whose 7-week old baby was abducted during a carjacking..

Mom claims Pitt County school didn't call 911 when child fainted

WITN reports a mother claims her child passed out at school and staff members allegedly didn't call 9-1-1.

WITN staff

911 calls released in human remains case

Firefighters initially went to the Dorset Drive property to investigate a trash fire, but later called Cary police when they discovered burned human remains.