5 On Your Side

Progress Energy crews leave Pittsboro woman's yard a mess

Posted March 16, 2010 5:21 p.m. EDT
Updated March 16, 2010 6:05 p.m. EDT

— Lyanne Spangler has put up with deep tire tracks, ripped up grass and lots of mud in the yard of her Pittsboro home for the past three months.

“It's a muddy mess,” Spangler said. “Every time it rains, the ruts – they're about a foot deep – they fill up with water and it runs into my driveway and the gravel in the my driveway runs out into the highway.”

A Progress Energy contractor ripped up the yard while working nearby.

“Of course, I got angry,” Spangler said. “I called Progress Energy that night and they said, like every time, ‘We'll have someone give you a call. We'll send someone out to take a look.’”

But no one came out or called. Spangler said two weeks later a big rain storm made an even bigger mess.

“Mud and my gravel were going out into the highway. Cars were running over my gravel. So I got really angry that morning and I called (Progress Energy),” she said.

Spangler said that time she was promised that someone would come that day to look at it.

“I haven’t seen anybody or heard anything since,” she said.

So, Spangler called 5 on Your Side for help.

“We have a commitment to the customers that any damage that we create in that process we will come back or our contractor will come back and fix that,” Progress Energy spokesman Mike Hughes told WRAL News.

Hughes blamed the delay on the weather and ground that was saturated but said they didn't let Spangler know the cause for the delays.

“Making no excuses, our expectation for ourselves is to communicate better with our customers, and clearly we did not communicate clearly with the customer. She had frustrations and did not have an avenue to address them,” Hughes said.

A few days later, Spangler’s yard was fixed. It has been leveled and re-seeded. Workers also replaced the washed away gravel in the driveway.