5 On Your Side

Woman gets refund of Firedog's extra fee

Posted April 25, 2008 3:40 p.m. EDT
Updated April 29, 2008 8:45 a.m. EDT

— A Wake County woman’s dispute with Circuit City is over.

Tiffany Byrd is receiving a refund of the $169 she paid extra to have her TV mounted above her fireplace.

Byrd contacted 5 on Your Side recently after she purchased a 40-inch Samsung TV from Circuit City and hired the group’s sister company, Firedog, to install it over her fireplace.

Byrd said she was told she’d have to pay an extra $169 to have it installed because it was going over her fireplace. That’s because most fireplaces have brick, stone or other hard substance behind the wall, and installers have to drill through it.

“According to the installer, when he did it, it was basic installation, basic, normal installation. There were no extreme measures taken to actually get the TV up,” Byrd said.

The installer also noted that on the receipt, writing, “Basic wall installation. Waive Charge.”

After taking the receipt back to Circuit City to get her credit, Byrd said the manager told her they “don’t do that.”

When 5 on Your Side got involved, Circuit City Spokeswoman Jackie Foreman repeatedly said, "It's resolved," no matter what question was asked.

In an e-mail Thursday night, Foreman said that while "Byrd's installation was not standard…due to a miscommunication; Ms. Byrd will receive a refund."

Foreman also apologized.

Byrd told 5 on Your Side she is thrilled and expects to receive refund soon.