5 On Your Side

Woman Calls 5 on Your Side When Wrong-Size Windows Are Twice Installed at Home

Posted February 13, 2008 7:02 p.m. EST
Updated February 14, 2008 11:07 a.m. EST

— Windows are to look through, but you can’t help but look around the windows on Leslie Pinckney’s home.

“It makes me mad. Look at that,” said Pinckney as she showed 5 on Your Side around her home.

Ten of 12 new windows in Pinckney's home have a gap around them. They have been like that since November.

“You come home everyday and this is what you see,” Pinckney said.

Pinckney hired Alexander Joyner of AJOY Design and Construction to fix her roof, replace her windows and do a few other repairs. He was supposed to finish by the end of September. Pinckney paid him nearly $12,000 of the more than $15,000 bill.

The roof job was fine, but when the windows arrived, they were the wrong size and had to be reordered.

In mid-November, a new set of windows arrived, but they, too, were obviously the wrong size.

“I cannot understand if this is your business, why do you not have the proper measurement,” Pinckney asked.

What is worse is that she didn't find out until after the windows were installed that they were wrong. Pinckney said she can't imagine why the installer put in the windows when it was obvious they were not fitting properly.

“You would have to know (that) you're putting in the wrong window, to have this kind of space. You've got to know you've got the wrong window,” Pinckney said.

The windows are a problem on the outside and inside. Pinckney said she had to cover the windows with tape-lined plastic to keep out the cold.

Joyner offered to try again at installing the windows, but Pinckney just wants the windows removed and her money refunded. When Joyner told her she would have to pay restocking fees and other expenses, she called 5 on Your Side.

Joyner, told 5 on Your Side that Pinckney is the first unsatisfied customer he has had in 10 years. But he promised to refund $8,053: the amount she paid, minus the cost of the roof and the two windows that fit correctly. He said the windows were ordered incorrectly, once by the supplier and once by the installer.

Pinckney should have her money back next week, Joyner said. Pinckney said she will then hire someone else to do the job.

“I learned a whole lot from the process. You can believe me, it won't happen to me again. I'll tell you that,” Pinckney said.