5 On Your Side
20-Year-Old Cable Bill Comes Back to Haunt Woman
How long do you keep your bills? Most of us throw some away immediately, and keep others for years in case there's a problem. When a charge from an old bill re-surfaced for an Orange County woman, she called Five on Your Side.Posted — Updated
Cable television recently got a lot more expensive for Beverly Nobles. When she opened her Time Warner Cable bill several months ago, she found a $100 past-due charge.
“’What is this?'” laughed Nobles as she recalled opening the bill. “’I know I paid my cable bill.’”
Nobles called and visited TWC. She said representatives couldn't give specifics on what the charge was for.
“He said, 'This is for a combination of two bills outstanding that equal $100.' I said ‘Well, two bills from when?’" said Nobles. "He said, ‘Mayfair Street.’ I had to think about it for a moment. I said ‘Mayfair Street? I haven't lived on Mayfair in 20 years!’”
Nobles didn't recall any unpaid bills and didn't save proof of payment from that long ago.
“I don't have any bills or anything or any canceled checks that I've hung onto for 20 years," she laughed.
Plus, Nobles says she moved several times and never had a problem getting cable. So when she couldn't get the charge removed, she called Five on Your Side, who called Time Warner.
Spokesman Tom Lawrence said the charge was the result of a "scrubbing of our database." The charge was discovered on an old account, and it was moved to her current account. He says the company cleared the $100 charge because of the call from Five on Your Side.
Nobles wondered whether the charge was from an old cable box that she had lost and just recently turned in, but Time Warner said no. Lawrence added that no matter how old a past-due charge, the company continues to try to collect.