WRAL SmartShopper

WRAL SmartShopper

Thursday thoughts: Price scan guarantee

Posted July 28, 2011 2:56 p.m. EDT
Updated July 28, 2011 3:20 p.m. EDT

This week's topic is about the price scan guarantee that many stores have in place. When a product rings up incorrectly, you may get it free using the price scan guarantee!

A Price Scan Guarantee allows you to get a product for free if you are overcharged at the register and you have paid the wrong price. To get the guarantee, take your receipt to customer service as soon as you see that you paid too much.  I always check my receipt before I leave the store to make sure everything rang up correctly. At customer service, they will verify what you purchased and possibly go to the shelf or sales ad to verify the advertised price. Once they see that you have paid more than the advertised price, they will give you the full money back that you paid for the item and you get to keep it. Yes, your item will be free! If you bought more than one, the first one is free and you will be refunded the amount you overpaid for the remaining items. It doesn't happen a lot to me, but I always check my receipt before leaving the store just in case.

Stores that offer a price scan guarantee include Food Lion, Harris Teeter, Kroger and Lowes Foods. Sometimes the cashier at customer service is not aware of this policy so you may have to remind him or her about the policy if they only give you back the amount you overpaid. If they don't know what you are talking about when you mention that you understand that they have a price scan guarantee and you should get the item for free, simply ask to speak with a manager so they can verify the policy with the cashier.

If you get all the way home and realize your were overcharged, have no fear. You can just bring back your receipt to the store during the week of the promotion to get your money back.

Click the link in the box above for links to all the grocery store policies. So, the next time you are overcharged, make sure you head straight to customer service for your price scan guarantee!