5 On Your Side

5 On Your Side: With so many empty stores, what's next?

The financial impact of the coronavirus pandemic has knocked out restaurants, retailers and other businesses.

Posted Updated

Monica Laliberte
, WRAL executive producer/5 On Your Side reporter
RALEIGH, N.C. — The financial impact of the coronavirus pandemic has knocked out restaurants, retailers and other businesses.
"It's very concerning, let's put it that way," said Smedes York, a former Raleigh mayor whose York Properties has been a leader in the local retail real estate industry for decades.
"I've been coming here for, like, eight years, and it's just jaw-dropping," Austin Berlenbach said about Cary's Crossroads shopping center.

"It's a shame that just a lot of the stores are just not open or it's out of business, which is worse," shopper Michael Ivy added.

York said full recovery is probably going to take a couple of years, agreeing with a growing number of experts who suggest recovery will resemble a square root symbol.

"You've had a very quick downturn and then just come back, not all the way up, but then it's going to take a long time. It's not going to just jump right back up," he said.

To rebound, retailers need to get shoppers inside stores. Right now, sales are soaring only online.

"We're seeing really that, instead of online sales hitting what we thought they'd hit in 2027, they're hitting there today," said Andra Ghent, an associate professor of finance at the University of North Carolina-Chapel Hill’s Kenan-Flagler Business School.

Ghent added that malls will struggle the most with recovery unless they shift to offer shoppers an experience.

"If you can get somebody in to do something that they physically have to be in person, I think that can really work," she said.

Raleigh's Crabtree Valley Mall recently opened a new "reason to go" that's a bit ironic: Amazon's 4-Star store. Customers can get hands on with products rated four stars and above online. Shoppers are lining up to check it out.

"You still want to test a product, you still want to give something a smell, or you still want to see if it matches anything," shopper Sara Lillie said. "I think you still, you still do need a storefront."

"I think there's always going to be a strong place for in-store retail," York said.

He said another key to recovery is to help existing businesses. So, as a landlord, he's delaying rent payments until next year.

"My dad always said you partner with your merchants," he said. "If the merchant does well, the landlord is going to do well."

Like Ghent, York believes retailers will have to reboot.

"It's going to take some creativity with the individual stores," he said. "It's not going to be one answer across the board."

"It's going to take just, like, a different kind of look and not your standard, you know, shops that have 100 different stores across the country," shopper Daniel Richardson said. "I think it's going to take local charm."

Another hopeful sign is the number of businesses planning to move into some of the spaces already vacated.

For example, at Cameron Village, a seafood restaurant plans to open next spring.

York said he's also engaging with business owners in places like New York and New Jersey who want to move to the Triangle to make a fresh start.

While there are lots of possibilities, retail recovery will take time.

"It's not going to be like you turn the light switch off and now you turn it back on. It's going to be like a dimmer," York said.


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