WRAL TV

5 On Your Side: Cable, satellite companies' 'bait and switch'

Posted January 31, 2014 9:38 a.m. EST
Updated February 2, 2014 11:54 p.m. EST

It's something viewers have been complaining about for a while, and considering how many of us it impacts, I knew we had to get involved!

Many of you have shared experiences about how you were offered one price by a satellite or cable company over the phone and when the bill arrived, you didn't get deal you were promised. One woman even had her phone offer confirmed by a manager, but was STILL told she had to pay more! Another viewer calls the whole problem – "bait and switch!"

What does Attorney General Roy Cooper say about it, and what can you do? I'll see you on TV Monday at 5:30 p.m. with an in-depth look at the problem, plus five ways to help you get the price you were promised!