5 On Your Side

Caller beware: Despite legislation, robocalls still being placed, including to WRAL newsroom

One day, the 5 On Your Side phone rang with a call supposedly from a local number. The caller on the other end said they were with a local power company and payment was late.

Posted Updated

By
Monica Laliberte
, WRAL executive producer/5 On Your Side reporter
RALEIGH, N.C. — One day, the 5 On Your Side phone rang with a call supposedly from a local number. The caller on the other end said they were with a local power company and payment was late.

Knowing it was a scam, 5 On Your Side’s producer pressed '1' to see what happened.

"Welcome to Duke and Progress Energy. How can we help you?" said the voice on the line.

5 On Your Side's producer told the voice she had just received a call about her power being cut off.

"I’m sorry to hear this happening, but I’m here to help you," said the voice.

5 On Your Side’s producer made up an address and name for him, and he immediately said she needed to buy a Moneypack card to pay the outstanding bill or power would be cut.

That call was a total scam.

Maybe you’ve received one like it, or one that says, "If we don’t hear from you … we will be forced to take legal action."

They’re among the countless, common robocalls that still get through despite added protections.

Around 4.1 billion robocalls were placed in October 2021, which Consumer Reports said actually shows the number of calls is on the decline.

A recent deadline imposed by the Traced Act requires carriers to certify they’re using what’s known as STIR/SHAKEN technology.

“STIR/SHAKEN is designed to help identify spoofed calls that use a fake number to trick you into answering your phone,” said Octavio Blanco with Consumer Reports.

The service is free and automatic, and should label those calls as spam or block them altogether.

But as 5 On Your Side experienced with the fake Duke Energy call, it doesn’t always work.

There are some other steps to try including limiting calls to those on your contact list. You’ll find directions here.

Just know, it will block calls from numbers you don’t have stored which could include the doctor's office a repairman.

“There are also third party call-blocking apps, and they can help,” said Blanco.

Some charge a fee, others offer a free subscription or free trial. Just know when that trial ends, you will be charged monthly.

When 5 On Your Side questioned the number the scammer called from, he snapped back.

"So, is that what you’re paying attention (sic)? You should be paying attention to the payment details. You will be disconnected in one hour. Bye, Bye" said the would-be scammer.

Duke Energy will not threaten disconnections like that, nor will law enforcement ever call and threaten to arrest you.

Any money paid is almost always gone for good.

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