Name: 5 On Your Side: AmeriGas delivery delays impact customers during cold weather
Uploaded: 2021-01-27T18:12:05-0500
Duration: 157258
Description: Customers of AmeriGas reached out to 5 On Your Side about deliveries scheduled, then rescheduled again and again, even as their tanks started running low.

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Behind_the_Wheel_Trade_or_Sell_Your_Car_96070

Customers of AmeriGas reached out to 5 On Your Side about deliveries scheduled, then rescheduled again and again, even as their tanks started running low.

ETHANOL BUT TESTED POSITIVE FOR METHANOL. METHANOL CAN BE DANGEROUS WHEN ABSORBED THROUGH THE SKIN OR INGESTED. HAND SANITIZER FROM MEXICO WILL NOW BE INSPECTED AND MAY BE DETAINED. >>> ONLY ON WRAL  DELIVERY SCHEDULE AND RESCHEDULED AGAIN AND AGAIN. CUSTOMERS OF AMERIGAS REACHING OUT TO WRAL 5 ON YOUR SIDE MONICA LALIBERTE FOR HELP WHEN THEIR TANKS BEGAN RUNNING LOW. >> Reporter: WHEN IT IS COLD OUTSIDE AND PROPANE IS YOUR SOURCE OF HEAT AND YOU CAN'T GET A DELIVERY, YOU WANT ANSWERS. AMERIGAS WAS UPFRONT WITH US SAYING IT HAS BEEN A ROUGH FEW MONTHS. >> WE ARE KEEPING OUR HOUSE AT 60 DEGREES. >> Reporter: YOU HEARD RIGHT, 60 DEGREES. TONY IS TRYING TO CONSERVE WHAT IS LEFT IN HIS PROPANE TANK. IT IS IN THE RED AND HIS ONLY HEAT SOURCE. >> INSTEAD OF NATURAL GAS, IT FIRES WITH PROPANE. >> Reporter: HE CALLED AMERIGAS JANUARY 6th TO GET A NEXT DAY DELIVERY AS HE HAS IN THE PAST. INSTEAD, HE WAS TOLD HE WOULD GET GAS BY JANUARY 20th. >> THE 20th CAME AND WENT, WE CALLED ON THE 21st, YEAH, IT WILL BE OUT THERE TODAY. THAN THE 22nd AND THIS WENT ON AND IT IS EVERYDAY. I'M NOT ASKING FOR THE WORLD, I JUST WANT TO GET MY PROPANE. >> Reporter: SIMILAR COMPLAINTS PILING UP ON 5 ON YOUR SIDE. LONG WAITS, PROMISED DELIVERIES MISSED. PAM HAS BEEN REQUESTING A PHILIP SINCE DECEMBER 28th AND STILL NOTE DELIVERY. BECAUSE OF STATE REGULATIONS, THE COMPANY THAT OWNS THE TANK CANNOT LEGALLY FILL IT, YOU CANNOT CALL ANOTHER COMPANY. WE CONTACTED AMERIGAS. THE SPOKESWOMAN BREE GLENN JOHNSON APOLOGIZED FOR THE DELAY. SHE SAYS AMERIGAS IS TRANSFORMING ITS BUSINESS MODEL TO RELY LESS ON STORE CENTERED SERVICE AND THAT HAS CAUSED BREAKDOWN IN CUSTOMER CARE EXACERBATED BY THE PANDEMIC. SHE SAYS TO HELP THEY HAVE DOUBLED STAFF AND ARE WORKING SIX DAYS A WEEK 10 HOURS A DAY. THE DAY AFTER 5 ON YOUR SIDE CALLED AMERIGAS, LEE GOT HER DELIVERY. SHE SAYS THE DELIVERYMAN INDICATED HE WAS FROM KENTUCKY AND WAS HELPING AMERIGAS CATCH UP ON DELIVERIES. AND AFTER WE'VE REACHED OUT, AMERIGAS SHOWED UP AT THE OTHER HOUSE. THE COUPLE GOT VIDEO THRILLED TO NO LONGER WORRY ABOUT KEEPING WARM. AMERIGAS RECOMMENDS YOU GO OUT AND CHECK YOUR TANK, LOOK AT THE GAUGE. AS SOON AS IT HITS 30 %, CALL

Monica Laliberte

Heather Leah

5 On Your Side: AmeriGas delivery delays impact customers during cold weather

WRAL-TV News Broadcasts: Watch each newscast live or watch the most recent newscast on demand.

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Get the latest WRAL WeatherCenter Forecast whenever you need it, including the DUALDoppler5000 and the 7-Day Forecast.

<p>I'm meteorologist, Kat Campbell and the wr a severe weather center was an active weather day across our southern counties, especially, we even had some large hail reported. Look at the size of this hail reported in Garland. That's in Sampson County. Luckily the worst of the weather is out of here. We'll leave in a threat of a storm for a little bit longer and that activity wanes tonight leaving us with some quiet weather overnight, partly cloudy skies expected temperatures are going to be cooling back off into fifties tonight. So a more comfortable feel to the air. The good news is with clearing skies. There is a chance. It's a chance that we could see the northern lights. You want to look to the north low on the horizon for a green glow at this point. The best viewing looks to be from about 2 a.m. to 5 a.m. Saturday morning. We'll keep you up to date. These things are really tricky to forecast involve a lot of moving parts. So we'll watch that time period closely, but it is cool that we have at least a chance to see something so rare for your weekend forecast. 74 on Saturday. It's a beautiful start to the weekend. Nice and mild. We will have a small chance of a shower Saturday night and I'll get to that in just a moment. Let's talk about Mother's Day first. A beautiful day. Happy Mother's Day to all the moms out there. 79 degrees, partly cloudy. At least to get some beautiful weather for your day. It's likely to be dry on Mother's Day. So any outdoor plans that you have with mom are in great shape Saturday morning, partly cloudy to start the day will be partly cloudy throughout the day. And it's really not until about sunset. And later that we could see a quick passing shower primarily in our northern counties. We're going to keep an eye on this through about midnight after that, that threat is over and then we head into Sunday, we should get to see a little bit more sunshine early in the day with some cumulus puffy clouds developing during the afternoon. But all around, it looks like a pretty good weekend for the most part. And it's going to be much less humid than it was during the week and not so hot either mid to upper seventies for highs, lows in the low to mid f comfortable mornings in the forecast. And then as we get into next week, things begin to change 80 degrees on Monday with only a 20% chance for rain. That chance is going up though Tuesday and Wednesday, we've got a better chance for some scattered storms to return. We may get a break next Thursday before another storm chance returns late next Friday. Have a great weekend.</p>

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Nightly N.C. Education Lottery drawings during the 11 p.m. News.

Good evening. I'm Gayle. Her, welcome to tonight's drawings for Friday May 10th, 2024. Well, let's get started tonight with our Carolina pick three. Our first winning number is a zero. Our second number is seven and our third number tonight is eight and our pick three. Fireball number is three. Joining me for tonight's drawing is our auditor from MC Connolly Jones L LP. Now let's move to the Carolina pick four. Good luck. Everyone who's that first winning pick four number. It's a one. Our second number four, third number tonight is two and our fourth number this evening is seven and our pick for fireball number is a three. Well, turning now to the Carolina cash five. If no one was the top prize tonight, tomorrow's top prize is estimated at $770,000. Good luck. Everyone is that first winning cash five number is 26. Our second number, it's 33 3rd number tonight. It's 22. Our fourth number is 39 and the final number in our cash five this evening is 17, the North Carolina education lottery has contributed over $10 billion education. Thanks to your support. Get your winning numbers right here every night in your exclusive station for the North Carolina Education lottery. Thanks for playing. Have a good night and a great weekend.

Evening Pick 3 Pick 4 and Cash 5

Tuesday and Friday Mega Millions Drawing.

>> ACROSS AMERICA WITH MEGA JACKPOTS, IT'S MEGA MILLIONS. WHAT'S UP JOHN COHEN IS FRIDAY MAY 10TH AND TONIGHT'S MEGA MILLIONS JACKPOT IS AN ESTIMATED A NEW TIES. 331 MILLION DOLLARS TO WIN THAT JACKPOT. YOU MISSED IT SEES 5 WHITE PLUS THAT GOLD MEGA BALL. NOW. LET'S SEE IF I CAN MAKE YOU A MILLIONAIRE TONIGHT. FIRST WINNING NUMBER TONIGHT IS 32. THAT'S FOLLOWED BY. 26. UP NEXT, WE HAVE 13 IN X NUMBER IS 22 IN YOUR FINAL WHITE BALL NUMBER FOR THIS FRIDAY EVENING. IS 65 NOW FOR THE MEGA BALL NUMBER. THAT IS 18 IN TONIGHT'S WINNING NUMBERS ARE 30 TO 26

Mega Millions Drawing

Interstate 40 West is closed Friday after a crash along the interstate near Garner.

Sky 5 flies over I-40 West crash near Garner

Daytime Pick 3 and Pick 4 drawings are held at 3 p.m. daily. They can be seen as live or on-demand video.

Good afternoon. I'm Grace Holland. Welcome to this afternoon's drawings for Friday May 10th 2024. Let's get started with the Carolina pick three. The first pick three number is nine then one followed by two and your fireball is five. Joining me for this afternoon's drawing is our auditor for mcconnell and Jones L LP. Now let's move on to the Carolina pick for the first pick four. Number is nine followed by 95 three and your fireball is eight. The North Carolina Education lottery has contributed over $10 billion to education. Thank you for your support. Get your winning numbers each day at 3 p.m. and again at 11:22 p.m.

Daytime Pick 3 and Pick 4 Drawing

Carolina Hurricanes coach Rod Brind'Amour talks about facing a 3-0 series deficit against the New York Rangers and looks ahead to Game 4 on Saturday.

<p>Ok. Rock Sebastian was mentioned, the ac Sebastian mentioned today, it seemed pretty spirited practice that everybody got some got out of their system. Yeah, I mean, that's the only way you can do. It. Certainly don't want to feel sorry for yourselves or anything that it's a new day and you got a new challenge tomorrow, put our best foot forward, you reconfigured the power play units a little bit in practice today is that I'm assuming it's more about execution than personnel at this point. Yeah, it always is. It always comes down to that. We had good players and maybe it was two units doesn't really, you know, scrambling the players around. I don't know how much that's gonna change. You gotta get a little more, um, dialed in on, on, uh, the execution part. You had tr check here for a couple of years. Is there anything that he's doing this series of surprises? No, we talked about him. Yeah. No, and we knew he was a good player so we got him and tried to keep him but didn't work out. I mean, business and, uh, you know, he's certainly been a huge factor how difficult is Canar to deal with. I mean, you know, obviously scored as many points in the head but he's been hardly the only guy that's, well, they got, they got that. I mean, like some real high talent. I mean, that's, that's, you know, you, you could tend to shut them down or try to for a little while but they just need a, a hair and all of a sudden they make you pay and that's, that's why they're elite, you know, um, among the other things that they do, but that's, that's the separator, you, your top on everything we ask for that, you know, below them. They, they're generating all the other ones are generating chances but the goal is high. Is there any concern with that aspect of it? Um, well, yeah, I mean, it's definitely concern. That's why we're in a hole we're in as well. But it's, it's, you know, like, what are you gonna do? You gotta, we know that one area we have to be better at and then the rest side we can't fault around it because it's just, you know, otherwise you have no chance. So we're, we're, you know, in a tough spot. We know that, but it's the old story boring where you gotta just worry about one game and see where it goes, what's missing on the power play that was there and the amateur series there, we'll see what's not. Yeah, I think we're just a little off on. Um, well, it's, listen, you gotta give them credit. I think that's the first thing you do. They're, they're doing their system really well and they're knowing when the pressure and what not, and we just haven't handled that the way we normally do. And I think that's really the beginning of it. Right. Obviously you guys have had a high shot volume for the first three games. Do you think just Durkin's finding more confidence through the more shots he sees? Is there any, you know, adjustment to make under? That's a question for him. I mean, you, you, you know, I think he's made a lot of quality saves too. I mean, I looked at him today and there's a couple that are well, world class, I mean, that and that's a couple that go the other way. That's the difference. I mean, you're not talking about it all you got, you gotta get better shots. I mean, he's been the difference and there's, there's no way around it and you got to give him credit and, you know, you can say we're not getting good enough shots, but you're making some good saves too. Have you made a decision yet on where you're going in that? No, no. Yeah. Right back to and we keep going power for all these reasons. Just do you, do you guys need to make quicker decisions with party, party? I mean, it's the right decision. It's not quicker. I mean, we were good all year. It's just right now we have, uh, you know, really? Yeah, I didn't love it again. The is in this series, I thought it was ok. But we, we hit a three game snag here and the wrong time of the year to hit it. What is that? Is that comfort in routine as a hockey player? You do the same things all season and then things get difficult like this. Do you, do you find some comfort in the routines that you have? Yeah, that's a good question. Um, I think you probably do, you know, um, something you can rely on something, you know, it's that they always, that next day mentality that we have in this league. And, um, and what's done is done, you gotta worry about the next thing that's on your plate. So, and I think that's, that's a good way to look at it. How do you balance desperation and what that means for your guys versus overdo it a bit. Yeah, I think the one thing that I, I love always about this group is that they, and you watch this fight. I mean, we pretty much always play that way. So it's not about, you know, I try to do too much or too long and I think they, they, they do what they always can and I'm assuming I'll do that again tomorrow. Consider the circumstances where you're happy with where your team work today. Very p yeah, very good. I mean, we, we all are grown here, man. We understand the situation but what you have to also approach it the right way and it's a great opportunity. We're still, we're still playing and uh you know, I think the focus is just on trying to find that to get that much better. All right. Thanks a lot. Thanks for the great.</p>

Brind'Amour: It's a new day and a new challenge

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5 On Your Side: AmeriGas delivery delays impact customers during cold weather

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