ETHANOL BUT TESTED POSITIVE FOR METHANOL. METHANOL CAN BE DANGEROUS WHEN ABSORBED THROUGH THE SKIN OR INGESTED. HAND SANITIZER FROM MEXICO WILL NOW BE INSPECTED AND MAY BE DETAINED. >>> ONLY ON WRAL DELIVERY SCHEDULE AND RESCHEDULED AGAIN AND AGAIN. CUSTOMERS OF AMERIGAS REACHING OUT TO WRAL 5 ON YOUR SIDE MONICA LALIBERTE FOR HELP WHEN THEIR TANKS BEGAN RUNNING LOW. >> Reporter: WHEN IT IS COLD OUTSIDE AND PROPANE IS YOUR SOURCE OF HEAT AND YOU CAN'T GET A DELIVERY, YOU WANT ANSWERS. AMERIGAS WAS UPFRONT WITH US SAYING IT HAS BEEN A ROUGH FEW MONTHS. >> WE ARE KEEPING OUR HOUSE AT 60 DEGREES. >> Reporter: YOU HEARD RIGHT, 60 DEGREES. TONY IS TRYING TO CONSERVE WHAT IS LEFT IN HIS PROPANE TANK. IT IS IN THE RED AND HIS ONLY HEAT SOURCE. >> INSTEAD OF NATURAL GAS, IT FIRES WITH PROPANE. >> Reporter: HE CALLED AMERIGAS JANUARY 6th TO GET A NEXT DAY DELIVERY AS HE HAS IN THE PAST. INSTEAD, HE WAS TOLD HE WOULD GET GAS BY JANUARY 20th. >> THE 20th CAME AND WENT, WE CALLED ON THE 21st, YEAH, IT WILL BE OUT THERE TODAY. THAN THE 22nd AND THIS WENT ON AND IT IS EVERYDAY. I'M NOT ASKING FOR THE WORLD, I JUST WANT TO GET MY PROPANE. >> Reporter: SIMILAR COMPLAINTS PILING UP ON 5 ON YOUR SIDE. LONG WAITS, PROMISED DELIVERIES MISSED. PAM HAS BEEN REQUESTING A PHILIP SINCE DECEMBER 28th AND STILL NOTE DELIVERY. BECAUSE OF STATE REGULATIONS, THE COMPANY THAT OWNS THE TANK CANNOT LEGALLY FILL IT, YOU CANNOT CALL ANOTHER COMPANY. WE CONTACTED AMERIGAS. THE SPOKESWOMAN BREE GLENN JOHNSON APOLOGIZED FOR THE DELAY. SHE SAYS AMERIGAS IS TRANSFORMING ITS BUSINESS MODEL TO RELY LESS ON STORE CENTERED SERVICE AND THAT HAS CAUSED BREAKDOWN IN CUSTOMER CARE EXACERBATED BY THE PANDEMIC. SHE SAYS TO HELP THEY HAVE DOUBLED STAFF AND ARE WORKING SIX DAYS A WEEK 10 HOURS A DAY. THE DAY AFTER 5 ON YOUR SIDE CALLED AMERIGAS, LEE GOT HER DELIVERY. SHE SAYS THE DELIVERYMAN INDICATED HE WAS FROM KENTUCKY AND WAS HELPING AMERIGAS CATCH UP ON DELIVERIES. AND AFTER WE'VE REACHED OUT, AMERIGAS SHOWED UP AT THE OTHER HOUSE. THE COUPLE GOT VIDEO THRILLED TO NO LONGER WORRY ABOUT KEEPING WARM. AMERIGAS RECOMMENDS YOU GO OUT AND CHECK YOUR TANK, LOOK AT THE GAUGE. AS SOON AS IT HITS 30 %, CALL