Managed cloud services provider helps businesses solve IT talent dilemma

Most industries involve technology on some level, whether it’s a brick and mortar store with online ordering, a health care facility with tablets for patient documentation, or a company with remote workers.

However, finding employees with the right digital skills is difficult. Even with higher education institutions and boot camp certification programs educating future tech professionals at a furious pace, graduates lack a crucial element that sets seasoned tech experts apart from the rest.

This creates a disadvantage for both businesses that don’t have the resources for on-the-job training and inexperienced engineers.

Going to get a certificate demonstrates you have some foundational knowledge to enter IT,” said Alex Manassero, director of service delivery at RapidScale. “At the higher technical levels, you’re always looking for someone with a specific set of unique skills. The four-year education system alone doesn’t really prepare you to get into IT. The gap can be technical depth, business acumen, or competition, especially at the more skilled level. You’re fighting for a rare resource.”

With this reason, many businessare are turning to technology partners that can provide not only the technology, but the expertise, support, and services they need to make up for lack of resources. RapidScale, a managed cloud services provider, have invested in and nurtured the best talent to deliver exemplary customer service to enterprises with limited budget or have other priorities.

Offloading IT to a managed cloud service provider allows for companies to have one less talent shortfall to worry about. RapidScale ensures clients that their technicians are not only highly trained, but they have that hard-to-come-by real world experience as well.

When it provides IT services, RapidScale’s focus is on the customer experience and truly becomes an extension of a business’ IT team. "The most successful engagements are the customers who understand that we’re a partnership," said Manassero. "We need feedback when something is working or [is] not working. We seek to truly understand the customer needs and not just sell a service and leave you on your own."

That means businesses can focus on their area of expertise and leave mundane IT tasks to RapidScale.

"We have professional services who can look at an environment and come in and make recommendations, and the professional services engineer can say, ‘being familiar with your environment, I can recommend XYZ,’" said Manassero. "You need someone you can rely on to know and be an advisor for your business."

Companies benefit from the personalized support of engineers who have gained experience through RapidScale’s training.

"Instead of having to find somebody ready to start their IT adventures, we’ve found them, trained them, and made sure they’re going to be the best engineer you can find," said Mattatall. "We do not read scripts; we are not a call center. RapidScale support is a solution center. We solve complex problems across your RapidScale technology stack with critical thinking, not script reading."

While RapidScale provides solutions for IT talent shortfalls right now, it also understands that this is a dynamic that will continue. Businesses will only continue to rely more on technology and there will not likely be a shortage of good IT jobs.

"We have created and are creating some fantastic partnerships with local tech colleges," said Mattatall. "As we continue to dial in our partnership, we are looking into how we can shape some of these courses to become focused on RapidScale specific technologies."

RapidScale understands that IT professionals need to do more than follow step-by-step coding guides, they need to be agile and analyze complex problems. In partnering with tech colleges, RapidScale is able to further innovate, while also delivering valuable cloud solutions with agile cloud management and exceptional end-user support so organizations can efficiently and effectively meet their IT demands.

"We will continue to help drive the core concepts of technology being a requirement to graduate," said Mattatall. "Even if RapidScale is not the final home for these folks, it will put them into a much better position of success for the rest of their lives."

"With our staff, we’re able to be very flexible in our offerings," said Manassero. "Depending on the needs of the customer, they may just need help augmenting their in-house staff. Sometimes they hire us because they want help setting up and maintaining a cloud desktop. We can also add value to the customer by augmenting them as an IT provider. The customer’s level of knowledge dictates what kind of management we’re giving versus what they’re doing for themselves."

Because RapidScale dedicates resources to recruiting and training their team, other companies don’t have to.