We’re also following an apparent tornado, heavy rain and flooding from tonight’s storms. Plus, who clinched victory in NC’s runoff races. Watch WRAL-TV at 11 p.m., and search for these and other stories on WRAL.com.

On WRAL at 11 : More rain tomorrow and possible storms. The hours for severe weather and the biggest concerns from this next rainmaker

It's that time of year when your child will be taking end-of-grade tests or EOGs. What are EOGs and how can you help them be better prepared?

End-of-grade tests: Everything you need to know about these annual exams

Student testing 

Siren will officially begin her career as a therapy dog at the Durham Police Department on Friday. 

Durham Police Department welcomes new therapy dog Siren

Durham Police Department therapy dog Siren

All assets associated with the tag: Better Business Bureau

Better Business Bureau Coverage

A Raleigh woman is celebrating big after 5 On Your Side solved a problem that persisted for nearly half a year.

Raleigh woman receives $1,199 for faulty refrigerator after reaching out to 5 on Your Side

Interior of a fridge

A Raleigh woman will receive nearly $1,200 from a home warranty company she says they failed to repair or replace her fridge. The woman said she paid $59 per month for the warranty.

THOSE STORIES AND MORE AT THE TOP OF THE HOUR, CHRIS. ALL RIGHT. THANKS, JOE. A RALEIGH WOMAN IS CELEBRATING BIG AFTER 5 ON YOUR SIDE SOLVE THE PROBLEM THAT PERSISTED FOR NEARLY HALF A YEAR. THAT'S THANK HIGH PROFILE ON OF THAT. >> YEAH. >> HAHA, I TRIED TO GET I TRY WHAT HAPPENED AND THE LESSONS ANY CONSUMER CAN TAKE AWAY FROM THIS. >> WELL, AS I SAW HIM AND WE DON'T THINK MUCH ABOUT OUR APPLIANCES UNTIL THEY BREAK OUT THE WAY FOOD. EVERY 2 THAT FOR REGGIE JONES FOR ALL OF US, A FRIDGE REALLY IS MUCH MORE THAN A PLACE TO KEEP OUR FOOD COOL. THAT'S HOW WE HELP FEED OUR FAMILIES. HOW IMPORTANT IS IT FOR YOU TO LINK FEED THEM AND FEED THEM WAS VERY IMPORTANT. IT'S VERY IMPORTANT, ESPECIALLY SINCE THE PASSING OF THEIR MOTHER. MS JONES IS NOW THE FAMILY MATRIARCH IN CHARGE OF HIGH-PROFILE HOLIDAY MEALS FOR HER 5, VERY HUNGRY BROTHERS. TURKEY WAYS. WE'RE CABBAGE WITH TICKET BY 3. I THINK IT BARBECUE CHICKEN. THE MAC AND CHEESE THE FAMILY CAN YOU IMAGINE PEOPLE GET TO? WHAT WAS IT LIKE HOSTING YOUR FAMILY FOR THE HOLIDAYS WITHOUT WORKING FOR AGE? IT WAS BAY. IT WAS THAT MORE LIKE INFURIATING BECAUSE JONES IS A POLICY WITH CHOICE HOME WARRANTY PAY. AND IT'S ABOUT TO COME OUT TO DO A HOUSE CALL IS 85, ALTHOUGH SHE SAYS THAT MONTHLY FEE COVERED THE COST OF FRIDGE REPAIRS OR REPLACEMENT AND SHE'S BEEN TRYING TO GET THEM TO HONOR ITS IN SEPTEMBER ONE MIGHT HELP ME ALL HELP ME BY THE NEW YEAR AND 3 HOUSE CALLS SHE WAS DONE WAITING AND BEGAN TO SEARCH FOR OUTSIDE. HELP MAKE THE TEAM PLAY. AFTER THAT. THEY WORK FOR ME. SO I DID 5 YEARS AFTER A BIG WIN FOR BEST ON TELEVISION TO TRY TO WORK FOR ME TO BEFORE WE TELL YOU IF IT WORKS, LET'S TALK ABOUT A HOME WARRANTY. IS IT WORTH IT? WELL, REMEMBER HOW MUCH JONES PAY THAT $708 A YEAR OVER THE COURSE OF 5 YEARS. THAT ADDS UP TO 3,000, $540. CERTAINLY THE COST OF A FRIDGE OR 2 OR EVEN 3. AND IT'S WHY CONSUMER REPORTS SAYS INSTEAD OF GIVING THAT MONEY TO A HOME WARRANTY COMPANY PUT IN THE BANK YOURSELF, CREATE A HOME REPAIR FUND THAT YOU ALWAYS HAVE ACCESS TO. WE CHECKED IN CHOICE HOME WARRANTY HAS A ONE OUT OF 5 STARS FROM CUSTOMERS ON THE BETTER BUSINESS BUREAU'S WEBSITE. >> AND WAS SUED BY THE STATE OF ARIZONA FOR FAILING TO HONOR AGREEMENTS. ALSO WANT TO PUT ME THROUGH A WHOLE LOT. >> WITHIN DAYS OF US ASKING CHOICE HOME WARRANTY TO HONOR THEIR AGREEMENT WITH JONES SUCCESS IN A CONFIRMATION LETTER THAT YOU WOULD BE GETTING A NEW REFRIGERATOR. HOW DOES IT FEEL TO KNOW THAT THIS THING? >> IT'S GOING TO BE GOT A CRIME. AND SO I HAVE MY FAVORITE COLOR ABOUT IT. I GOT TO LOVE THAT. MCVEIGH. SO I THINK THIS IS A CLASS. THEY DIDN'T KNOW WHAT HAPPENED TO ME. THANK GOD FOR THE 5, 0, YOU KNOW, FI. YEAH. >> WE'RE SO HAPPY TO HELP HER WILL. THOUGH, ISN'T OVER CHOICE HOME WARRANTY IS SENDING JONES AND E GIVE CAR. THEY SAY THEY SHOULD GET IT WITHIN A MONTH. THAT'S COMING FROM LOWE'S. WE'RE ASKING THEM TO EXPEDITE THAT. IT'S AN EASY GIFT CARD TO GET TO HER AS SOON AS POSSIBLE. AND THIS IS JUST ANOTHER REASON WHY IT MAY HAVE BEEN MORE BENEFICIAL FOR HER TO HAVE SAVED THE MONEY HERSELF. SO SHE WOULD HAVE IMMEDIATE ACCESS TO REGGIE JONES, I'M GLAD THAT YOU REACHED OUT TO KILL IT BECAUSE, YES, YOU'RE ABSOLUTELY I I GUARANTEE OUR NEW WAS PROBABLY WAS GOING TO SAY, MAKE SURE YOU. >> OKAY. THEY'RE WORKING ON

Home warranty customer fights to have fridge repair covered

Shoppers love Temu, a Chinese-owned online retailer that has exploded in popularity thanks to thousands of items for under $20.

How safe is Temu? The online shopping website is soaring in popularity

How safe is online shopping site Temu?

Temu is the hottest new online retailer where consumers can get popular looks for less -- but the Better Business Bureau and a new class action lawsuit raise questions about how safe your information is.

BUT THOSE PAYMENTS WERE NEVER MADE >> WE WERE JUST TALKING ABOUT THIS IN THE BREAK. THE HOT NEW ONLINE RETAILER WHERE CONSUMERS CAN GET SOME POPULAR LOOKS FOR LESS. YEAH, BUT YOU WANT TO APPROACH WITH CAUTION. THAT'S BECAUSE THE BETTER BUSINESS BUREAU AND A NEW CLASS ACTION LAWSUIT. >> RAISES QUESTIONS ABOUT HOW SAFE HEARING FROM ATION US. THE FASTEST GROWING RETAIL SITE RIGHT NOW IS YOU'VE PROBABLY SEEN ADS FOR IT. EVEN IF YOU HAVEN'T SHOPPED THERE. >> BUT MORE AND MORE QUESTIONS ARE COMING UP ABOUT HOW SAFE IT IS TO USE. SHOPPERS LOVE CHINESE OWNED ONLINE RETAILER HAS EXPLODED IN POPULARITY. THANKS TO THOUSANDS OF ITEMS FOR UNDER $20 FROM CLOTHING TO ORGANIZERS, PET ITEMS AND MORE SO HAD A GOOD EXPERIENCE. A FAR BETTER. ROCCO HAS BEEN THRILLED WITH MANY OF THE INEXPENSIVE ITEM SHE'S BOUGHT FROM SINCE IT LAUNCHED IN JUNE OF 2022. AND ITEMS THAT ARE LIKE MAYBE. >> UNDER $10 AND ON AMAZON WILL BE LIKE 30 SOMETHINGS ARE LESS THAN A DOLLAR. A LITTLE Q TIP >> BUT THE BETTER BUSINESS BUREAU RECENTLY RAISED CONCERNS ABOUT THE RETAILER AFTER MORE THAN 1000 COMPLAINTS IN JUST OVER A YEAR. >> THEY CONCERN POOR QUALITY ITEMS, DELIVERY DELAYS AND CREDIT CARD OVER CHARGES. THE BBB GIVES IT A C PLUS RATING. BUT A NEW YORK LAW FIRM TROY LAW IS GOING FURTHER JUST FILING A CLASS-ACTION SUIT CLAIMING MAY BE PLACING SPYWARE ONTO YOUR PHONE THAT CAN TRACK PERSONAL INFORMATION. THERE ARE CONCERNS ABOUT A TEAM ALLEGEDLY INTERCEPTING IT. I'VE BEEN PERSONALLY IDENTIFYING INFORMATION, ATTORNEY TIFFANY TROY CLAIMS TEAM MONITORS MORE INFO THAN OTHER RETAILERS. >> NOW, IF YOU BECOME ADDICTED TO GETTING THOSE ORANGE PACKAGES IN THE MAIL EVERY WEEK OR SO. YOU KNOW, WE'RE REALLY WANT TO STOP SHOPPING THERE. WELL, THAT HAS SOME SUGGESTIONS. >> BECCA SAYS SHE ONLY SHOPS TEAMING WITH PAYPAL. SO THE SITE DOES NOT HAVE HER PERSONAL BANKING INFORMATION. WHEN YOU GIVE YOUR BANK ACCOUNT. >> NO, I WOULD NOT PUT MY. DEBIT CARD AND THEIR AND ITS OWNER, PDE HOLDINGS ARE NOT COMMENTING ON THE LAWSUIT, BUT THE BBB SAYS IT IS NOW WORKING WITH THE COMPANY TO RESOLVE THE BBB HAS CONCERNS. >> SO THE BOTTOM LINE, JUST LIKE WITH ANY RETAIL SITE USED COMMON SENSE AND KEEP TRACK OF YOUR ACCOUNT SO THAT WE

After 5 On Your Side investigated a Hillsborough contractor, a state agency is trying to ban him from contracting in North Carolina, ever again.

Suit being filed against contractor that 5 On Your Side investigated

Better Business Bureau releases list of companies with most complaints

The service payUSAtax is listed on the IRS website as a trusted payment processor.

<p>ON SPECTRUM AND THE WRAL APP ON YOUR TV OR STREAMING DEVICE. &gt;&gt; A WARNING TONIGHT FOR ANYONE WHO FILES TAXES, WHICH IS MOST OF YOU WATCHING THIS NEWSCAST, WRAL VIEWERS IN THE BETTER BUSINESS BUREAU TO REPORTING SERIOUS ISSUES WITH THE PAYMENT PROCESSING COMPANY CALLED PAY U.S. A TAX BUT DECIDES KEELY. ARTHUR SPOKE WITH A LOCAL COUPLE WHO SAYS THEY LOST $2000 USING THIS COMPANY. &gt;&gt; TAXES ARE DUE APRIL 18TH. AND IF YOU WANT TO PAY WITH A CREDIT OR DEBIT CARD, THE IRS ACTUALLY RECOMMENDS A FEW WAYS TO DO THAT, INCLUDING USING PAY US A TAX. BUT WE FOUND THAT THERE ARE ACTUALLY HUNDREDS OF COMPLETE AND A KURD ALERT PUT OUT BY THE BETTER BUSINESS BUREAU AGAINST THEM. &gt;&gt; THERE IS PROMISE IS PAY US A TAX IS A SAFE AND SECURE WAY TO PAY YOUR TAXES. BUT THAT WASN'T THE CASE FOR HARRY AND CAPPY SEBRELL. NEVER SEE ANYBODY SAY I CALL THEM UP NEAR ROUTE AND THEY. &gt;&gt; YOU NEVER SEE THAT. IT'S ALWAYS I CAN'T GET THROUGH THESE PEOPLE. THEY HAVE MY MONEY. THE SEABIRDS PAID PAY US A TAX $2000 IN DECEMBER OF 2020. WE THOUGHT THAT WAS THE END OF THAT. THE MONEY SHOULD HAVE BEEN SENT STRAIGHT TO THE IRS. BUT FAST FORWARD TO THE SUMMER OF 2021. AND THE IRS REACHED OUT TO THE SEA BIRDS SAYING THEY HADN'T PAID AND OWED MORE THAN $1800. &gt;&gt; SO THE SEABIRDS REACHED OUT TO PAY US A TAX. I TRIED CALLING. &gt;&gt; ONLY BECAUSE OUR PERMANENT COLD ALL DAY LONG. THEY THEN CALLED THE BBB. THEY TRIED TO CONTACT US A TAX AND AFTER A MONTH OR 2, THEY GET BACK AND SAY WE CAN'T DO A THING. THEY REFUSED TO TALK TO US AND FINALLY REACHED OUT TO THE IRS. THE IRS REPRESENTATIVE SAID, WELL, IF THEY WERE DOING THIS, WE TAKE THEM OFF OUR WEB SITE VALUE PAYMENT SYSTEMS IS THE PARENT COMPANY OF PAY US A TAX. &gt;&gt; THEY HAVE MORE THAN 300 COMPLAINTS TO THE BBB AND AN F RATING AND AN ALERT FOR A PATTERN OF THESE KINDS OF COMPLAINTS. SO WE ASKED THE IRS WHY THEY CONTINUE TO BACK PAY US A TAX AS A PAYMENT PROCESSOR 5 ON YOUR SIDE HAS STILL NOT GOTTEN A RESPONSE. IT WAS LIKE THEY COULDN'T UNDERSTAND. &gt;&gt; THAT THIS COMPANY DID THIS DESPITE HAVING RECEIVED FROM PAY US A TAX AND ALL THEIR DOCUMENTATION. THE IRS SAID THEY COULDN'T HELP THE SEA BIRDS BECAUSE THEY NEEDED AND ELECTRONIC FUNDS TRANSFER NUMBER THE SEABIRDS NEVER GOT THAT FROM PAY US. A TAX PEOPLE HAVE TO BE SOMEWHERE. &gt;&gt; THAT THIS IS HAPPENING AND THAT THEY COULD BE EASILY TAKEN ADVANTAGE OF AND HAVE NO RECOURSE. WE REACHED OUT TO PAY US A TAX MULTIPLE TIMES AND HAVEN'T GOTTEN A RESPONSE FROM THEM. &gt;&gt; SOMETHING YOU CAN DO IS GO TO IRS, DOT GOV AND CREATE AN ACCOUNT THAT WAY YOU CAN TRACK WHEN YOUR PAYMENT IS SUBMITTED AND CATCHING ISSUES EARLY ON THE SIEBERT SAY THEY WISH THEY WOULD HAVE DONE THAT THAT WAY. THEY COULD HAVE CHALLENGE THOSE</p>