Coronavirus and concerts: 5 On Your Side looks into refund policies

5 On Your Side’s Monica Laliberte is hearing from some who are finding it’s not that simple.

Often, it depends on where you purchased your tickets and whether the event was canceled or postponed.

Laurie Hughes, of Apex, bought two tickets to see Michael Bublé in March at PNC Arena.

It was a 50th wedding anniversary celebration.

She thought she purchased her tickets through Ticketmaster.

The total price: $673.50.

When COVID-19 hit and the concert was rescheduled for next year, Hughes wanted her money back.

Hughes has no idea what she clicked to end up there.

Adding to her confusion, when the e-tickets arrived, the transfer came from Ticketmaster and "…one of the last emails saying your concert was canceled was from Ticketmaster."

While they were Ticketmaster tickets, they were resold on Tickets-center.com.

Hughes filed a complaint with the Better Business Bureau, and fought it through her credit card company.

Her appeal was denied.

5 On Your Side called and emailed Tickets-center. No one responded to our questions.

5 On Your Side checked and found many sellers immediately refund customers for canceled shows.

But with rescheduled events like the Bublé concert, some only honor tickets for the new date.

Hughes simply wants others to be aware when buying online, both about policies and about paying attention.

"Because it's so easy to hit something that … takes you off on the wrong place," she said.

One way to confirm where you’re buying from is to check the web address before you buy.

With so many pop ups, it’s easy to end up somewhere else.