5 On Your Side

12 additional homeowners report melting issues due to Low-E windows

Posted July 3, 2018 6:45 p.m. EDT
Updated July 13, 2018 11:19 a.m. EDT

— WRAL Investigates recently looked into the issue of Low-E windows and how they are melting home siding and starting fires. Now, other viewers who saw the story have additional complaints and concerns.

In May, WRAL spoke with a Massachusetts-based forensic scientist who is looking into why Low-E, or energy efficient, windows are starting fires.

So far, no much data exists, but Curt Freedman wants to spur change.

Freedman said, based on the overall safety and health concerns, he believes Low-E windows are the next asbestos.

Since then, WRAL has heard from more than a dozen people who are struggling with other reflection issues.

Amy McCall, who lived in the Granite Ridge neighborhood in Rolesville, said the intense reflection from the Low-E windows burned her patio cushions two years in a row.

"Makes me a little worried that I'm going to come home and the fire department is going to be here, putting my house out because something is going to catch fire," she said.

The Low-E windows melted siding on other homes in the neighborhood. The homeowners’ association replaced some windows, but the home in question for McCall has not had its windows replaced.

After WRAL's 5 On Your Side called, they installed screens to help diffuse the reflection. McCall is waiting to see if they make a difference.

Reflections are strongest on clear days, from south facing windows in late fall, winter and early spring, when the sun is at a low angle.