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You've got no mail: Franklin residents angered after not receiving mail for months

Posted June 30

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— A group of Franklin County residents are upset because they say the U.S. Postal Service will not deliver mail to their neighborhood.

There are 26 homes in the Ridgemont neighborhood, but 19 of the homes have not gotten a piece of mail delivered for months.

The development was built in 2007, but when the recession hit, building stopped. The first residents did not move into the neighborhood until last year.

Also, about a year ago, the postal service started requiring cluster mailboxes in new neighborhoods as a cost saving measure.

A representative for the builder and developer said they went by the 2007 approval plans and were never told about a cluster mailbox, leaving residents caught in the middle.

"Everyone on Ridegmont get their mail delivered. Then, the postal carrier drives right up here, turns around, and goes out of the neighborhood," said Amy Brown. "I'm angry. Not at the postal carrier, but that no one will take responsibility. There is a lot of finger pointing."

There is not a lot to add the cluster mailbox, and Department of Transportation workers said the cost to reconfigure a road would cost about $10,000.

In the meantime, residents have to make the 10-mile drive round trip to the post office in Franklinton.

In a statement from the U.S. Postal Service, a spokesperson said "We are committed to providing quality mail service for our customers and will continue to work on this issue until it is resolved. Typically the developer of new construction is responsible for the installation of new cluster boxes. In this case, those plans were first established at least 8 years before construction actually began and it appears confusion ensued over the long duration. We apologize for the inconvenience. We welcome an opportunity to discuss this matter with residents and encourage them to call 336-668-1257 with questions and concerns."

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