Xerox to lay off 500 at Cary call center

Posted October 3, 2013

— Xerox Commercial Services LLC has notified state officials that it will lay off more than 500 people next month at its technical support and customer service call center in Cary.

The company filed notice of the layoffs last month under the Worker Adjustment and Retraining Notification Act.

Most of the 508 positions being eliminated are customer care assistants, but some managerial, training and quality assurance jobs are affected as well.

"These reductions, while very difficult decisions, reflect the changing business requirements of our clients," Xerox spokesman Bill McKee said in an email to WRAL News. "The changing demands of Xerox’s clients produce cycles of hiring. We continue to hire new employees in many locations and will continue to hire in Cary to meet the needs of other clients."

The job losses are tied to one client, whom McKee didn't identify. He said officials hope to shift more than half of the people to other positions at call center, working on projects for other clients.

The company provides customer support to industries ranging from technology, communications and financial services to retail, government and health care.

"Different call centers require different skill sets," he said. "At times, we may ramp up or slow down, depending on the changing needs of our clients."

Xerox has operated the call center since it acquired Affiliated Computer Services in 2010. The company laid off 67 people at a call center in Raleigh in August, but McKee said it still employs about 3,200 in the Triangle.


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  • ornamentals Oct 4, 2013

    They have other opportunities. The Morrisville factory that makes those "Worst President Ever" bumper stickers needs to hire 1200 people right away.

  • me2you Oct 4, 2013

    More competition for jobs. ugh

  • Joe Messenger Oct 4, 2013

    "whatelseisnew" Why work so hard to comprehend complex Economic issues behind how big business works?

    You are late for your Tea Party Meeting.

  • whatelseisnew Oct 4, 2013

    "I thought that Tea Party Governor and Legislator are going to shower us with Job growth, What happened?"

    See WHITE HOUSE and Federal Agencies and Regulators. They stand directly in front of the ability to grow jobs whenever possible.

    This particular action by Xerox has nothing to do with anything but the internals of their own business and the ending of a specific contract. I used to work under contracts and a lot of my time was spent on bidding for new work and ongoing work. Had I not been successful in keeping contracts coming in the result would have been layoffs. Private business operates in a strange fashion. If they do not have money coming in, they use ways to control their spending, unlike the Government.

  • whatelseisnew Oct 4, 2013

    "Tea Party is a cancer in American Politics, Work to eradicate this threat."

    This is one of the few groups that actually have the correct ideas. It is sad that this country has gone so far to the extreme left that millions do not get what is in their best interests.

  • whatelseisnew Oct 4, 2013

    Not surprising, the services portion of any company operates against contracts. This is no different than say you hire a contractor to build you a home. Now two things will happen, perhaps the contractor completes your home, has no new work for the employees he used on your home, so he lays them off. Or perhaps you decide you can not afford this home and you eliminate the contract with the contractor. Again if the contractor does not have other work for his employees, he will lay them off.

  • Joe Messenger Oct 4, 2013

    I thought that Tea Party Governor and Legislator are going to shower us with Job growth, What happened?

    I know, If it is bad news somehow it is President Obama's fault.

    Tea Party is a cancer in American Politics, Work to eradicate this threat.

  • twogunz93 Oct 3, 2013

    These comments are very idiotic! Xerox wireless portion is closing and outsourcing these section overseas. The client is pulling this campaign! It has nothing to do with Obama! This is something we were told before the affordable health care act! Stop pointing the finger at the wrong people especially when you don't know what is happening! It's pure ignorance! How do I know? Cause I'm one of the 500 employees!

  • johnnybgood Oct 3, 2013

    They say one thing but I am guessing it has to do with the cost of health care and the new ACA!


    Wrong!!! This had absolutely nothing to do w/that.

  • sjb2k1 Oct 3, 2013

    Thank you, Obama. You won't be happy until you have totally ruined America.

    Only blame here goes to Xerox. Or the client they lost.