Get help: Recovering from Matthew

As North Carolina continues to deal with the effects of Hurricane Matthew, which dumped more than a foot of rain in many places, people in dozens of communities in the eastern part of the state are struggling.

Matthew destroyed homes, business, crops and lives. More than 20 people have been killed by the storm, and thousands have been rescued from floodwaters as they move through neighborhoods, towns and cities. Large oak tree fell Hurricane Matthew photos by town

Residents of Beaufort, Bertie, Bladen, Columbus, Cumberland, Dare, Duplin, Edgecombe, Gates, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lenoir, Nash, Pender, Pitt, Robeson, Sampson, Wayne, and Wilson counties who have received damage as a result of Hurricane Matthew can register with FEMA.

Those in need of assistance can call 1-800-621-3362 from 7 a.m. to 11 p.m. (local time) seven days a week or visit, enter their address and find out if the area where they live has been declared for individual assistance.

The state has set up a Hurricane Matthew assistance hotline. Dial 211 to speak with a trained call specialist; the service is free, confidential and available in any language.


  • Contact your insurance agent as quickly as possible and ask for instructions on what to do until the adjuster arrives.
  • Prepare an inventory of personal property that has been damaged or destroyed; take pictures of the damaged property.
  • Keep all receipts. Reasonable expenses to protect your property are part of the loss and are generally reimbursed by insurance companies.
  • Do not have permanent repairs made until your insurance company has inspected the property and you have reached an agreement on the cost of repairs.
  • If your home is uninhabitable, most homeowner’s policies pay additional living expenses while your property is being repaired. Before renting temporary housing, check with your insurance company or agent to determine what expenses will be reimbursed.
  • Review the settlement steps outlined in your policy. If you are dissatisfied with the proposed settlement offer, explain your position. If there is a significant difference between what the insurance company offers and what you believe you are entitled to, you may wish to submit the dispute to arbitration.

If you have questions about the insurance claims process or need assistance, you can call the Consumer Services Division of the N.C. Department of Insurance at 1-800-546-5664, your county cooperative extension agent or the N.C. Insurance News Service at 1-800-936-7475.


Events such as the flooding caused by Hurricane Matthew commonly result in the loss of important documents. North Carolinians can use the following resources to replace lost or damaged documents and records.

Contact your county Department of Social Services: 1-866-719-0141

Replace your EBT card: 888-622-7328

Order new birth, death, marriage certificates: 919-733-3000

Replace a lost driver's license

Replace vehicle titles: 919-715-7000

Replace a Social Security card

Replace a Medicare card: 800-772-1213

Replace a Green Card: 800-375-5283

Replace a U.S. Passport: 877-487-2778

Replace an EE bond

Request military service records


Check’s database for information about road closures, shelters and emergency response for individual North Carolina counties.


A toll-free legal aid hotline is now available for victims of Hurricane Matthew in North Carolina. Call 1-800-662-7407 to be matched with North Carolina lawyers who have volunteered to provide free legal help. The hotline is available weekdays from 9 a.m. to 4 p.m.

Farmers who have an agricultural emergency can call 1-866-645-9403, and can find additional information online.

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