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3:23 a.m. • 6-20-13

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Posted: January 29
Updated: January 30

Some Wake schools calls go to non-parents

WCPSS: Stay informed

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Cary, N.C. — Some Wake County residents were surprised recently to get an emergency call from the public school system. Several of them told WRAL News that they were called by mistake, no longer have a child in the system or never did.

According to a WCPSS spokesman, the calls are automated and pull from a database of contact numbers. Each family can list up to five. When people move, students graduate or individuals change cellphones, it can result in an incorrect number on file, yielding the unexpected calls.

Visit the parents page on the Wake County Public School System's website and click "Stay Informed" to remove a phone number from the list.

Reporter: Adam Owens
Web Editor: Bridget Whelan

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9 Comments

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Latest Comments

deb-I don't think anyone's complaining. Just stating that we were wondering why we got that call. I really didn't care either way. It didn't bother me.

kikinc
February 1, 2013 4:07 p.m.

I got two calls, one for my own child and another because I'm someone's emergency number. I'm not complaining about getting two calls and a year from now, I won't complain if I get one, or two since my youngest will be graduating this spring. Why is it that people just seem to thrive on complaining? The automated message system was set up to keep all families/contacts of students informed of the latest news.

Deb1003
January 31, 2013 5:45 p.m.

Haven't had any kids in school for years and I got one. I haven't been getting them so I think they have a bug in their system.

Wheelman
January 31, 2013 1:23 p.m.

You would not believe how many parents fail to update phone numbers - my guess is these people do not want to be contacted by the school and do not want to be called when their kids are sick. If you receive these calls just call the school and ask them to remove your number from the list - this also helps the school track down a working number if the child still attends the school.

avidreader
January 30, 2013 5:33 p.m.

archmaker---yes those "robo" calls always come up as Goldsboro on my phone, but now I know the number, so I decide whether I want to pick it up or let it go to VM.