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UNC: Ignore mistaken patient surveys

Posted July 24, 2008

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— Dozens of former UNC Health Care patients have received surveys with other people's names on them, but the hospital said the mistakes wouldn't compromise anyone's privacy.

UNC Health Care staff routinely send a follow-up survey after treating patients to ask about their experience. A computer glitch jumbled names and addresses on some recent mailings, spokeswoman Stephanie Crayton said.

No medical or personal information has been compromised, Crayton said, advising people who got misaddressed mail to throw the surveys away.


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  • GWALLY Jul 24, 2008

    uh ohhhhh! get lawyered up!!!

  • Timbo Jul 24, 2008

    "I am sorry but isn't that disclosing that the "person" has been a patient at UNC Hospitals....doesn't this go against HIPPA?"

    Yes it does. Big time.

  • Snakebite Survivor Jul 24, 2008

    And I'm sure that we can be completely confident that no "computer glitch" has resulted in the bills they got being incorrect, either!

  • ezLikeSundayMorning Jul 24, 2008

    I think sometimes we get to worked up about our medical privacy. The fact that I was at a hospital makes no difference.

    Now I would be upset about what else they might have mixed up, but I'm betting this was a computer download of a couple fields (name and address) that they tried to sort, but it didn't sort both together. If that's the case, they should explain it to ease people's minds.

    It's not often that someone on here really persuades me, but dogman1973 has a good point. I could now call someone about their recent hospital visit implying that I work there and get more financial info.

    So they should send a letter to each person explaining the problem and warning them about that possibility. I just don't want to hear about a bunch of lawsuits more about deep pockets than actual harm done.

  • dogman1973 Jul 24, 2008

    I am sorry but isn't that disclosing that the "person" has been a patient at UNC Hospitals....doesn't this go against HIPPA? Let's say I get a survey and I get JOE BLOWS....I could easily look up JOE BLOW on the internet or telephone book. It compromises your identity to someone else. Also it shows me that UNC Hospitals keeps really "good" records since they can't match up a name with an address! I hope they can match up my lab work with my name and address!

  • Adelinthe Jul 24, 2008

    StefanyJoy - I was thinking the same thing.

    This is funny, but NOT!!!

    God bless.

    Rev. RB

  • scarletindurham Jul 24, 2008

    I got one of these yesterday with someone else's name on it and it did concern me. If a computer jumbled names and addresses, isn't it possible some medical information was transposed as well?

  • FullOfId Jul 24, 2008

    There you go UNC - sweep it under the rug. Being at a hospital is personal and confidential information.