5 On Your Side

Two local medical offices close; customers must act quickly

Posted December 16, 2014

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— WRAL's 5 On Your Side has an update on two local medical offices that abruptly shut down without notice and what patients and customers can do. 

American Laser Skincare, a medi-spa that offered laser hair removal and Botox, filed bankruptcy in the last few weeks. The company had more than 100 locations across the country, including one on Duraleigh Road in Raleigh. 

WRAL's 5 On Your Side heard from customers who paid thousands of dollars in advance for treatments. A sign on the door says the company is working to find other providers. According to published reports, the company owes more than $50 million. 

Alfred Giuliano of Giuliano Miller & Co. LLC has been appointed as the independent trustee in charge of liquidating ALS. The company is represented by Robert Brady of Young Conaway Stargatt & Taylor LLP. American Laser Skincare LLC is recorded as case # 1:14­bk­12685, in the U.S. Bankruptcy Court for the District of Delaware.

If you were a customer there or of another company that suddenly closed and paid by credit card, appeal the charge with your company. If you financed, send a certified letter to the financing company spelling out the details of your case and what you didn't get that you paid for. In either case, you need to move quickly. 

WRAL's 5 On Your Side also got an update on Cary Diagnostic Radiology, which suddenly closed this past summer. Patients were left scrambling to get their records. All remaining records are now with Starpoint Global Services in Chapel Hill, which stores records. There is a fee, and a release form must be signed.

Once a signed release form is provided, Starpoint will search the server for all digital studies related to that patient and will burn these studies to a disc, complete with specialized viewing software to enhance the images' usefulness to the patient's new provider. Starpoint then locates the hardcopy jacket, which contains actual film images and all reports.

There is a charge of $38.60 for requests to be picked up in person, and a charge of $63.60 for requests to be mailed. These charges include retrieval of the digital information, retrieval of the hardcopy file and creation of disc(s) with enhanced viewing software embedded.

Starpoint is actively negotiating with other local radiology providers, particularly relating to mammography services, to arrange for free transfers of records for former patients of Cary Diagnostic Radiology who schedule appointments with those providers. 

To request Cary Diagnostic Radiology patient records, call Starpoint at 919-942-6666, email info@starpointusa.com or select the "Looking For Your Records?" option from the website to access an authorization form.

Please include full name as it would have appeared in the practice's records, along with date of birth and at least the last four digits of the patient's Social Security Number to verify identification.

Due to the discovery of occasional clerical errors within the practice's database, it is also very helpful if a Cary Diagnostic Radiology Patient Medical Record number can be provided, as well. This number should appear on any documents received from the practice.

The Medical Record Number will range from one to six digits and was assigned during a patient's first visit to the practice. (Overall, the Medical Record Numbers range from 1 to approximately 113,000).

For all requests, Starpoint will deliver the patient's entire record, which will become the property of the patient at that time. This information will include a disc(s) with all digital imaging studies pulled from the server and a film jacket containing all hardcopy film studies and all hardcopy reports. Starpoint does not have access to financial or business records related to the practice.

Records can be picked up in person in Chapel Hill or mailed to the requesting party.

For additional questions regarding Cary Diagnostic Radiology records, contact Zelda Ochoa at 919-942-6666 or Richard Ray at 919-933-9529.

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