TWC viewers should rescan channels
Posted June 6, 2013
Time Warner Customers: Have recent changes at Time Warner Cable made it more difficult to watch WRAL or FOX50?
In a recent technical modification, Time Warner Cable made engineering changes that may have impacted some households in our viewing area.
If you have a TV with a QAM tuner (the cable runs straight into the TV without going through a cable box), and you lost the ability to watch 5.1, 5.2, 50.1 and 50.2, please perform a complete channel rescan. You can force a rescan by unplugging your TV for 10 seconds then plugging it back in.
Once that is complete, those stations should return. If not, you will most likely need a service call from Time Warner.
Whether you have a cable box or not, you may have noticed some stations experiencing more frequent breakup on the screen (pixilating). That too is a side effect of the change and may also require a service call from a Time Warner representative.
If you are experiencing either of these problems, please contact Time Warner customer service at 866-489-2669 and a representative will assist you.