Local News

TWC reports outage in digital phone service

Posted November 16, 2010
Updated November 17, 2010

— Time Warner Cable officials said about 50,000 Raleigh-area customers were without digital phone service on Tuesday night.

The outage was due to an "unspecified network problem," spokesman Keith Poston said. The outage lasted just over three hours. 


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  • DeathRow-IFeelYourPain-NOT Nov 17, 2010

    EKS has gone rogue: "RoadRunner is DSL and no matter what internet service provider there are speed issues. You will never get the exact advertised speed."

    Woah there, Nellie! RoadRunner is NOT DSL. They are much different as 'suzanf' stated in his/her post. I have 3.0Mbps DSL. My download speed is about 2.8Mbps. But it is 2.8Mbps and will always be 2.8Mbps. It doesn't change. I have a phone line that goes straight to the Central Office. I don't share that line with anyone. You're right about it not being exact. The speed drops the further you are from the Central Office. BUT, once you know your speed, that's your speed. It doesn't change.
    RoadRunner is a whole different animal. Your speed can change up and down all day long. It may work very fast now and work very slow two hours later. You share your cable with EVERYONE using cable on your side of town. I'll take consistency and reliability over the chance for faster speed anyday.

  • garnerguy Nov 17, 2010

    this does not surprise me at all. this is the third time in the past month i've had an outage with my digital phone. time warner either needs to get their act together, or i'll be looking elsewhere to conduct my business.

  • The Fox Nov 17, 2010

    +1 on what DeathRow says.

  • suzanf Nov 17, 2010

    I'm not a network architect but I understanding is that DSL is offered as a direct point to point service by the PHONE COMPANY and RoadRunner is a cable loop (like the old token ring). When you have DSL it is you and the phone company. When it's RoadRunner, if all your neighbors on your loop use the bandwidth for TV, phone, internet all at once, you will know as your response will drop way down. I recommend DSLReports.com to test if you are getting close to what you pay for. No one gets what they pay for.

    Canada has 100% fast Fiber Optic cable. We in the US haven't invested due to the expense that would cut into the providers profits to replace copper with fiber. Maybe if the buy back price on copper gets good enough that will motivated the providers!

  • johnnyboy Nov 17, 2010

    I'm GLAD I didn't switch!!!

  • EKS has gone rogue Nov 17, 2010

    Too some of you guys who don't understand how networking goes. RoadRunner is DSL and no matter what internet service provider there are speed issues. You will never get the exact advertised speed. Take that up with the powers that be. Here in America we have some of the slowest internet speeds in the world.

  • beachlvr0804 Nov 17, 2010

    Where are the moderators?

  • Compressed Air Nov 17, 2010

    RE: 50,0000
    Someone got a little to happy with the zeros. 50 thousand is written 50,000 (3 zeros, not 4)

  • beachlvr0804 Nov 17, 2010

    Sorry, it's www.speedtest.net

  • DeathRow-IFeelYourPain-NOT Nov 17, 2010

    I don't use cable for anything. Been a DSL customer since it was installed in the neighborhood. Long before cable had internet. Been a DirecTV customer since the year it was released. Long before cable had digital TV. Been a BellSouth/AT&T customer since, well, forever. Long, long before cable had telephone. Each of these services work very well. Yes, I lose satellite in the most severe storms. But, like last night, only lost it for about 10 or 15 minutes. Then it was back and working flawlessly. Unlike cable, I don't have to wait until a tech repairs the problem many hours later. It fixes itself usually in a matter of minutes when the most severe line of storms passes. I don't have any cables to go down or get damaged. Never goes out in normal rain storms, only the most severe. I'll never go back to cable. Might consider going to RoadRunner if they can ever fix the problem with the speed changing due to usage. Don't have that issue with DSL. And my landline.. SOLID AS A ROCK!