TWC customers about to get boost in Internet speeds

Posted March 31, 2015
Updated April 1, 2015

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— Time Warner Cable customers are about to get a boost in their Internet speeds. It's part of a system-wide upgrade rolling out this year called TWC Maxx.

“We will be bringing an all-digital lineup, which will improve the video and sound quality,” said TWC public relations manager Scott Pryzwansky.

If your TV plugs directly into a wall, you'll need a digital adapter box. But most customers won't need to do anything. The other big part of the upgrade is an across-the-board boost in Internet speeds for all customers in the Triangle.

“We mean three- to six-times faster Internet speeds, up to 300 megabits per second for some customers as well,” Pryzwansky said.

Time Warner says those new speeds will not increase your bills. Time Warner's upgrade comes as a big, new player prepares to enter the broadband market. Google Fiber announced in January that it's bringing its fiber-optic high-speed service to some Triangle communities.

Raleigh tech blogger and broadband advocate Mark Turner says he's already seeing other companies responding to the new competition.

“North Carolina is no longer going to be a broadband backwater,” he said. “I got a deal last week from one of the legacy providers offering Internet and video that was, like, half the price of what they normally offer.”

He hopes it means better service and lower prices in the future.

“It has definitely shaken up the market. It's good for everybody,” Turner said.

Time Warner says it made upgrade plans well before Google Fiber's announcement. The company says it will roll out its higher Internet speeds through the end of the year.

If you need to order a free digital adapter, you can do it on the phone, online or at a Time Warner office until June 30, 2016. The order must be placed by Oct. 29, 2015. After that, the adapters will be billed at $2.75 a month.


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  • Ching Lee May 10, 2015
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    So where is the speed increase? We're all digital now and the speed is EXACTLY the same.

  • Peter Panda Apr 1, 2015
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    ...which means another price increase

  • Anthony Snark Apr 1, 2015
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    View quoted thread

    I've been looking into this and saw a post that says that there is a Roku TwC Channel so you won't need the adaptor if you have a Roku. I haven't checked that yet.

  • Nick Mason Apr 1, 2015
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    This is not going to stop the exodus to google fiber. Day late and a dollar short, TWC. You've treated your customers poorly for far too long.

  • Chris VanderHaven Apr 1, 2015
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    I'll believe it when I see it. They've been touting this for several years, every time a new player announced their interest in the Triangle. Maybe it'll happen now that there's competition actually moving here, but again, I'll believe it when I see it. Of course, too little too late. When Google Fiber is here, and in my neighborhood, I'm jumping ship.

  • Walter Smirth Apr 1, 2015
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    The digital adapter is not free but comes at a cost of nearly $5.00 per month beginning in May or June.

  • Phil Shmoe Apr 1, 2015
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    Thanks Google Fiber!

    We all know the only reason TWC is doing anything for the customer is competition...otherwise they'd be telling us to bend over for more.

  • Edward Anderson Apr 1, 2015
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    It's about darned time!

  • Al Smith Apr 1, 2015
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    AT&T U-verse and Google come into town and Time Warner decides to do something in support of customers for the first time in 20 years.

    Amazing what competition can do.

  • Anthony Snark Apr 1, 2015
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    Yeah, and for every tv that you have that doesn't have a box, you need a digital converter which will cost $2.75 per month after a free year.