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Raleigh councilman: SeeClickFix 'a resounding success'

Posted January 17, 2012

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— Potholes, missing street signs and other non-emergency issues have been resolved quickly and easily this past year, thanks to SeeClickFix, which allows residents to report problems.

WRAL.com partnered with the City of Raleigh and vendor SeeClickFix last January to bring the web-based tool to all parts of the city. Residents can send a complaint, complete with photographs and location, to city government, using their computer or phone. The service is free.

See,Click, Fix -- Report an issue in Raleigh

More than 2,100 issues were reported in the past year, according to an annual report released by the city. Workers have been able to clear 60 percent of reports within a week and more than a third in two days. 

“It's been a resounding success by all measures. I've spoken with a lot of people who say it's been their best interaction with government ever,” said Raleigh City Councilman Bonner Gaylord.

SeeClickFix is a succeess SeeClickFix is a success

Gaylord says it gives the city extra eyes on the street, looking for problems and reporting them quickly.

Resident Jim Belt says he and the people in his neighborhood submit several reports a day. He says the program gives everyday people a chance to make a difference.

“I think a lot of residents think, 'Gee, I wish they could do something about this.' You can do something about it,” he said.

Residents sometimes use the tool to report issues that fall outside Raleigh's city limits or ones for which the city is not responsible. For example, Progress Energy is responsible for maintaining street lights, and the state Department of Transportation cleans up litter along the interstates.

Those complaints are passed on to the appropriate state or local agency.

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  • FromClayton Jan 18, 2012

    worked for me. i was even accidently reporting a street outside the "City of raleigh" and they passed it on to the state and it was fixed in 3-4 weeks. i'm happy.

  • common_sense_plz Jan 17, 2012

    What is amusing to me is that I have reported 2 Roads....One by Millbrook HS and was told that was a county rd. cause city maintained rds and street have sidewalks. So OK, I recently reported another near Downtown Raleigh I believe it is WF RD in the area of Mordecai House, and again was informed that it was a state rd. Oh well....Just know that if you or a loved one is choking take a ride on these rds and it will ceretainly dislodge what ever is stuck.

  • ILoveDowntownRaleigh Jan 17, 2012

    I suppose "SeeClickFix" is a good system for certain things - as long as it is something minor like a tree root coming thru a sidewalk.

    But don't ask for anything too big! I asked for sidewalks and crosswalks ANYWHERE (not any specific location, mind you) ANYWHERE along Saunders/Wilmington, from downtown out to Chapanoke or Tryon Road, where Raleigh ends and Garner begins. No response on that one - guess that was too big to swallow for the "SeeClickFix" program.

  • jimthorne73 Jan 17, 2012

    I used this to get some bushes to my brothers house trimmed so i could see to cross the street. In a city like Raleigh where telling others what to do is a good thing, it worked great. Bushes were trimmed within a month.

  • firecaptain2000 Jan 17, 2012

    I think this system works better than any other previously in place. However, there is at least one case where the “notification” of this system works, but in the end there is no “corrective action”. Take a ride on the ¼ mile long Dixie Forest Rd., which borders the property of Millbrook High School. Here is one case where neither the city nor the state will take ownership and repair the road properly. Check it out and see for yourself. A gravel road would better serve your car’s front end alignment than this asphalt field of gopher holes.

  • RB Drinking Spirits Woman Jan 17, 2012

    This is an excellent tool for residents to report issues, and it is impressive how quick these get resolved.