Raleigh councilman: SeeClickFix 'a resounding success'
Posted January 17, 2012
WRAL.com partnered with the City of Raleigh and vendor SeeClickFix last January to bring the web-based tool to all parts of the city. Residents can send a complaint, complete with photographs and location, to city government, using their computer or phone. The service is free.
More than 2,100 issues were reported in the past year, according to an annual report released by the city. Workers have been able to clear 60 percent of reports within a week and more than a third in two days.
“It's been a resounding success by all measures. I've spoken with a lot of people who say it's been their best interaction with government ever,” said Raleigh City Councilman Bonner Gaylord.
Gaylord says it gives the city extra eyes on the street, looking for problems and reporting them quickly.
Resident Jim Belt says he and the people in his neighborhood submit several reports a day. He says the program gives everyday people a chance to make a difference.
“I think a lot of residents think, 'Gee, I wish they could do something about this.' You can do something about it,” he said.
Residents sometimes use the tool to report issues that fall outside Raleigh's city limits or ones for which the city is not responsible. For example, Progress Energy is responsible for maintaining street lights, and the state Department of Transportation cleans up litter along the interstates.
Those complaints are passed on to the appropriate state or local agency.