@NCCapitol

@NCCapitol

Text messaging records offer glimpses into how government works

Posted March 13

A female hand holding a mobile phone outdoors, on blurred backgr

— As Gov. Roy Cooper's newly installed appointees raced to get a grip on state government this January, the acting head of North Carolina's Division of Motor Vehicles told his boss that the agency was "a wreck."

Around the same time, a lawyer involved in litigation over who should have authority to hire and fire employees at the Department of Public Instruction gave the new attorney general a heads up that the school superintendent was going to intervene in the case. And North Carolina's long-time state auditor urgently sought a meeting with the new governor to explain a damning assessment of state and county social service agencies.

Ten years ago, such conversations would have taken place by phone or email. But during two weeks in January, those quick messages, along with notes of congratulations and requests for meetings, flowed via text messages to and from the mobile phones of North Carolina's top elected and appointed officials.

Those short messages, along with the occasional attached image or document, are public records and help provide a picture of what it takes to run a state home to 10 million people. But following inquiries from a coalition of news organizations, it's clear that getting access those public records depends largely on the goodwill of those department heads, and requests took many officials by surprise.

Environmental Quality Secretary Michael Regan, for example, initially responded to a public records request for two weeks of his text messages by saying he didn't have any for the time period involved. He revised that assessment only after officials in Cooper's communications office asked others to search their phones. Several were identified, including photos of the secretary posing with former Gov. Jim Hunt and others after taking the oath of office.

Without ready help from phone carriers or a program designed to make the process efficient, state officials say that providing text messages in response to public records requests is cumbersome and time-consuming.

recovered cellphone data Filling requests for text messages "a learning process" for local governments "The time it took to generate the texts for you was substantially more than it would be for an email or giving you a copy of a written memo," Attorney General Josh Stein said in a recent interview. The state, he said, needs to figure out how to adapt in a world where work habits of the modern office have evolved more quickly than the state's public records policy.

"The work we do is the work of the public, and the work we do is owned by the public," Stein said. "The public has a right of access to it because that's transparency, that's how you hold a government accountable. But we have to figure out how that works in a modern world."

"Follow the rules"

It's impossible to know how many text messages are pinging from phone to phone regarding the public's business every day. That's in part because there's no firm count of how many state-owned mobile phones are deployed across North Carolina government, according to the state Department of Information Technology. And there isn't a firm reckoning of how many state employees might be using private devices, private messaging on social media accounts and other services to keep in touch with constituents, vendors and fellow bureaucrats.

North Carolina's public records law, which was first drafted in the 1930s, certainly covers those short messages even if lawmakers of the Great Depression era or those who undertook more recent revisions didn't anticipate how much the office workers of 2017 would rely on text messaging. But even though texting has become somewhat ubiquitous, it is relatively rare to see those messages turn up in requests for written material about how public business is conducted.

That's why a group of newspaper and television stations organized at the behest of the North Carolina Open Government Coalition decided to explore how state and local officials would respond to public records request for text messages sent to and from senior leaders for the period spanning Jan. 9 through Jan. 20.

The result: Of 19 state departments queried, all were able to provide some sort of answer, even if it was just that their top officials didn’t use text messaging. Some provided transcripts or detailed copies complete with keys to who was involved in each conversation, while others simply provided images of the back and forth with little context.

None disputed the records should be available to the public.

"Need appt today with Kristi Jones in gov office to deliver HHS report," State Auditor Beth Wood texted two deputies on Jan. 9, making clear she wanted to personally brief Cooper's chief of staff on the results of an audit showing lax oversight of county social service agencies due for release three days later.

Even though that message and the exchange that followed were relatively short and not likely to arouse controversy, the request to provide them did pose a problem for the auditor's staff. In a department all about following rules and procedures, there is no policy or procedure for what to do if someone asks for the auditor's texts.

"I thought it would have been buried in our IT policies or our email retention policies," said Tim Hoegemeyer, Wood's general counsel. When he looked for guidance, the policy cupboard was bare. "We'll have to add that," he said.

That was a common refrain from employees across state agencies, many of whom said the coalition's request was the first time anyone had explicitly asked for texts from their senior leaders.

Still, it should not come as a surprise that members of the public, particularly journalists, came calling. Text messages to and from Detroit Mayor Kwame Kilpatrick provided the underpinnings for a Pulitzer Prize-winning series in 2008 by the Detroit Free Press that showed Kilpatrick lied under oath and used public resources to cover up an affair with his chief of staff.

Closer to home, text messages among various high-ranking administration officials in 2014 allowed the Charlotte Observer and The News & Observer of Raleigh to report that former Gov. Pat McCrory had personally intervened to help a key campaign donor hold onto a prison maintenance contract and illustrated that at least some of the governor's advisers had objected.

But getting those messages relies on government officials to accurately account for how they use their phones.

"You basically have to rely on the people who are in office to follow the rules," said Danny Lineberry, Cooper's acting secretary for Information Technology.

No good solution

Lineberry, himself a former reporter, said that his department began searching for a technological solution that would help ensure state agencies met their obligations with a minimum of hassle in January, after the flurry of requests from reporters on this project were filed.

As of yet, he hasn't found one.

Both iPhone maker Apple and the authors of the Android operating system for phones provide instructions for siphoning the messages off of an individual phone, but it's unclear if those methods would work in all circumstances or be efficient for use across an organization as big as state government.

AG texts the Speaker When the coalition's request for his predecessor's text messages came to his department, Lineberry's first thought was to ask the cell phone carrier to provide a readout from the company's servers rather than searching the phone itself.

"Not without a subpoena" came the reply from the phone company.

Both Verizon and AT&T, the two major mobile phone providers with which the state does business, have services they will sell governments and large businesses that log messages as they come and go. But the state would need to request that service up front and, of course, pay an extra fee.

In addition to the Department of Information Technology's efforts to find a technological solution, Stein said his office was in the early stages of revising a guide on public records in consultation with the coalition and the North Carolina Press Association. That guidance will likely not only include text messages but private messages sent via social media platforms like Twitter and Facebook, and applications built expressly as text messaging alternatives, such as GroupMe or WhatsApp.

"Sweet ride"

"The way we're communicating is evolving," said Sarah Koonts, North Carolina's state archivist, pointing to recent news reports that members of the President Donald Trump's administration had used an application called "Confide" to communicate. Using that application to send text-message-like notes may be an end-run around federal records retention policy because there's no easy way to archive those exchanges for future reference.

Guidance issued by the State Archives, she said, seeks to balance the public's right to know and the organizational need to let go of material that may have little historical value.

Text messages tend to be transitory in nature. Koonts and Lineberry said that the bulk of text messaging they are aware of is used confirm meeting times, ask for email addresses or do any number of quick and passing administrative tasks. The bulk of Secretary of State Elaine Marshall's text messages, for example, included a readout of her daily schedule from a secretary and regular exchanges with a lobbyist tracking the new hires in other state agencies.

Elsewhere, on Jan. 11, a subordinate at the Department of Public Safety texted the newly sworn in secretary, Erik Hooks, to confirm that he had been issued a new official vehicle, a Dodge Charger.

"That is one sweet ride," wrote Charles "Vic" Ward, a deputy commander of the State Highway Patrol.

While history could likely live without those exchanges, others reveal the challenges Cooper's administration perceived when they came into office.

In early January, interim Transportation Secretary Mike Holder was working through a snowstorm and a transition that meant several executive-level people were leaving. He appointed DOT chief information officer Eric Boyette to take over temporarily as commissioner at DMV, a state agency that has long caused headaches for administrators.

On Jan. 17, Boyette checked in with Holder:

"DMV is a wreck," he wrote in a text.

Holder: "Thanks! As we figured!"

In a joint interview, Holder and Boyette said the exchange reflected frustration of trying to sort through issues that included learning about an internal audit and an incident where a DMV employee was bitten by an angry customer.

"I had been up all weekend working storm duty," Holder said. "Then, come Tuesday morning, it was one DMV thing after another."

Boyette said that the agency is constantly working to improve. Former Gov. Pat McCrory had touted consumer-friendly improvements at the agency, and Boyette agreed that customer service had gotten better during the past few years.

"I continue to ask the units to review their processes," Boyette said. "What can we do to improve? We're making progress."

Deleting messages

There's no question that text exchange is public record, but there was no guarantee that Holder would have kept it long enough for reporters to find.

While state government emails are subject to a line of executive orders dating to Gov. Mike Easley's administration that requires they be archived for at least five years, text messages are not. Instead, they are governed by guidance by the State Archives and each agency's individual records retention policy. A text message that has served its administrative purpose, such as arranging a quick meeting, could be deleted legally in the days or weeks following its transmission.

Koonts said it's largely up to each individual government official to ensure he or she is keeping material that might have some longer-term value.

"If you're just asking, 'Are you in the office?' that's no big deal," Koonts said. On the other end of the spectrum would be messages ordering a dramatic government action like shutting down a plant or ordering the firing of an agency head. The senders of those messages would likely have to go out of their way to log such communications, perhaps by emailing the texts to themselves.

Cooper textsBut what about texts in the middle ground between those two extremes?

Newly-elected State Treasurer Dale Folwell, a Republican, found himself fielding offers and entreaties from fellow members of the GOP in early January. Among those were Thomas Stith, McCrory's chief of staff, who sought a meeting with Folwell for himself and for an associate who runs a firm that manages money for big investors like the state's pension funds.

"They are and remain the 2nd largest money manager for the state at 3 billion," Folwell texted in response.

"Yes he mentioned that," Stith texted back. "I think on reflection he wanted to add some thoughts to support your goals ... no rush."

Whether that message is worthy of archiving might depend on whether that money manager continues to work for the state or if that role is expanded.

"It's really going to be fact-specific based on the content of the text message," said Jonathan Jones, a lawyer and open government advocate who heads the North Carolina Open Government Coalition.

"He's not a texter"

Among the fastest state agencies to provide a response to the coalition's requests was the Department of Agriculture and Consumer Services. That's due to the habits of Commissioner Steve Troxler, a tobacco farmer turned politician.

"He's not a texter," said Brian Long, the department's spokesman. That said, if Troxler ever does start using text messages, Long said they would be fair game.

"We have had at least one previous request that specifically mentioned text messages among the records requested," Long said. "We've had numerous other public records requests that asked for communication or correspondence, and we have interpreted those as including text messages."

How other departments responded varied.

The North Carolina Department of Natural and Cultural Resources provided one of the most comprehensive and user-friendly responses to the coalition's request for text messages from Kevin Cherry, who served as acting secretary for much of January. Of his nearly 30 text messages, most dealt with meetings, projects the agency was working on or questions about the weather.

The department's responses included versions of the messages that allowed the reader to search for keywords. A separate document included with the request displayed the phone numbers and names of every person who texted with the acting secretary.

Johnson’s staff transcribed the education superintendent’s text messages into a single electronic document.

Auditor texts But most of those who provided text messages to members of the coalition did so by taking screen images directly off the official’s phone, essentially creating a series of pictures that were more or less useful depending on how they were produced.

The state Administration Department had trouble tracking down texts from Secretary Machelle Sanders or Acting Secretary Britt Cobb, who temporarily preceded her in the job. The Governor's Office had to step in to help.

No messages from Cobb's phone were provided. Images appearing to be from Sanders' phone were produced more than a month after the coalition's initial request. The three images appeared to involve communications between Sanders and one other person. The produced messages offer no name, number or any description on who that other person is.

"Clearly, this is something government is wrestling with, and we’re working to help agencies comply with the law," said Noelle Talley, Cooper's deputy communications director.

Even Stein, who is adamant that text messages are public records, stopped short when asked about the identity of a lawyer with whom he had exchanged texts about the public schools case involving the state superintendent. While the law requires public officials to provide the records as they exist, he noted, it doesn't require the steps Natural and Cultural Resources took to fill in the blanks that might be left by those messages.

No matter the details, Stein said there's no question that state agencies have to fulfill those requests, even if the technology to do it efficiently doesn't quite exist yet.

"When this first law was first written, it was in the ‘30s or the ‘20s of the last century. It was about a paper file, because that's how the world existed. We no longer live in a paper world. We need to figure out how we continue to live up to the aspirations of the law in a digital world."

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