Testing travel records: methodology
In an effort to test response rates to public records requests by governments entities across the North Carolina, WRAL News submitted identical requests to 18 state agencies, including the governor and lieutenant governor.
Posted — UpdatedReporters explicitly asked for all travel records for the head of each department, division or agency for the 2014 calendar year.
All requests were sent by email in an identical format on Feb. 9 to public information officers representing each agency, with follow-ups weekly.
Communication with public affairs staff took place primarily by email to better track progress and responses, and all phone calls were recapped with follow-up emails.
To ensure consistency among agencies, reporters used a set of scripted answers to anticipated questions from public affairs staff.
Because it could have skewed the results, none of the agencies were explicitly told the requests were related to a test of response rates.
All records received in connection with the project, as well as a spreadsheet tracking response times and details, were shared between news organizations.
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