Raleigh, N.C. — More than 90 percent of the people who call into the state retirement system's customer service hotlines would hire the person who helped them, according to a new survey.
State Treasurer Dale Folwell said he shrunk what had been a multi-question post-call survey down to just one: "Would you hire the employee who assisted you?"
"You can dance around all these other statistics, but at the end of the day, this is what matters," Folwell said.
Initial results are encouraging. In June, 4,954 people took the call center survey, and more than 98 percent answered "yes," according to data from the Department of the State Treasurer.
Just 23 people took the survey online, at least in part due to a routing issue that is being addressed. Ninety-one percent answered "yes" in the online survey, according to the data.