Shippers scramble to get late Christmas packages delivered
Posted December 26, 2013
Wake County, N.C. — Drivers with UPS and FedEx were back on the road Thursday, delivering late holiday shipments.
Both companies blamed bad weather and high volume for delays that affected deliveries to many parts of the country, including North Carolina. UPS and FedEx won’t say how many packages were delayed, but they said they're doing everything they can to get Christmas gifts to their destinations.
That’s cold comfort to Patty Dressen of Holly Springs.
She ordered sports clothing and accessories for her family on Dec. 16 with guaranteed FedEx delivery by Christmas Eve, but the items never arrived. She understands delays happen, but better communication is needed.
“If you're in the delivery business, and I've got an email that says it's on your truck, I expect it to be here,” Dressen said. “When I look and see it's on the truck again and it's still not here today, I don't know what to expect. I don't know where to go.”
A large number of WRAL News viewers took to social media Thursday to defend the shipping companies, saying it’s the responsibility of consumers to shop and ship early to ensure gifts get under the tree on time.
Margaret Hagerman summed up that sentiment in her Facebook post: "It's not the fault of UPS and FedEx that the weather was bad throughout most of the country, and the last-minute shoppers added to the burden. We're awaiting one package, but that's OK so long as it gets here."
Various retailers, including Kohl's and Walmart, were also apologizing Thursday. Amazon promised gift cards or to cover the cost of shipping delays.