This story is closed for comments.
jenibaker Jun 18, 2014
I, too, have had this problem for more than a week. Who knows how many work-related emails this small-business owner has missed; I know how many I've been unable to send!
Brian Jenkins Jun 18, 2014
AT&T is that you? Good timing!
Greg Boop Jun 18, 2014
I endured this issue for a week now. My wife has suffered even more. Most incoming email is not arriving at all or is delayed for hours. It is amazing that TWC has been unable to fix this for a week.
BTW we never got the email from TWC "apologizing for the inconvenience". I bet most customers did not receive it either.
Arthur Raleigh Jun 18, 2014
Thank god i got rid of their awful service!
saturn5 Jun 18, 2014
They sent an email to people to apologize for their email not working. Brilliant.
Durhamighty Jun 18, 2014
I don't understand why anyone would continue to use this archaic email service from TWC, when there are so many other email service providers available.
Very frustrating when I am trying to email someone who is still using TWC's unreliable email service......
amajameus Jun 18, 2014
People still use roadrunner email?
Barbara Sossomon Jun 18, 2014
I didn't get an email from them. Maybe the server they are using is not transmitting!! :) A few times my email has been a bit slow.
lilloan Jun 18, 2014
Ultra fast internet........please hurry!!!!
cjones2360 Jun 18, 2014
This problem didn't just start this week. I have been having problems for over two weeks. I contacted TWC last week, and they admitted that they knew about the issue, which involves webmail and the ability to interface with email clients like Outlook, had been going on for at least a week before I called them. Also, while I was on hold over 30 minutes waiting to talk to a person at TWC, I discovered on their website that they have changed client client setup settings and never informed customers.
lopo Jun 18, 2014
Maybe they should contact the IRS how they control their E-Mail.
momeeee Jun 18, 2014
Have been having this issue for a week only on webmail not from home computer. Thank goodness it is not affecting business account!
PracticalMagick Jun 18, 2014
My better half is having issues with his as well. As far as I know, he's not received an email from them, because...derp...his email hasn't been working for the better part of a week.
Heather Brittingham Jun 18, 2014
I've had problems with my RR email on and off for over a month. Starting last Tuesday, I had no email access, other than at 5:30 in the morning, I assume because there aren't as many people trying to access it that early. I had many business emails I missed because I couldn't access my email. Then this week, I started to get emails from last week trickling in. Even today I had a couple that came into my inbox that were from the 12th.
I got the email from Time Warner and at the time thought it was ironic that they would send me an email to tell me that they are having email issues. Not the brightest move on their part.
Jack Miller Jun 18, 2014
ScubaGirl - Good point!!
Forthe Newssite Jun 18, 2014
"The company sent an email to customers Tuesday, apologizing for the inconvenience and is asking customers for continued patience."
UMMMMMMM!!! If their email is NOT WORKING, how does TWC expect they will GET the email....seems crazy to me, but then it IS TWC who I cannot stand.
Todd Jenkins Jun 18, 2014
One of my friends posted there email was out last week. Are they this slow to resolve issues. Glad i'm on ATT verse.
heard-it-all-before Jun 18, 2014
justiceforall Jun 18, 2014
They sent an email notifying users that their email isn't working. Classic.
FunnyOne Jun 18, 2014
How did it take them a week to identify the problem? This message has been on their website off & on since last week - "We are experiencing issues with the Mail system. We are working quickly to troubleshoot and restore access to your email. We thank you for your patience and apologize for the inconvenience." I've been experiencing issues since earlier last week and did call TWC. TWC has given me a credit but I would much rather have good quality service in my email system back.
Before this we had problems with our digital TV service. It took an act of congress to get them to acknowledge it was more than just our issue at that time.
Seems to be something with TWC all the time! I will be SO glad when we have other choices in this area!
ohmygosh Jun 18, 2014
Interesting. We didn't get any E-mail from TWC on this. Yet we do experience problems with sending E-mails. Do you suppose there are even deeper problems in their system.
Published: 2007-10-05 09:38:00
Updated: 2015-01-14 14:37:58