Comments :: AT&T to offer credit to customers for U-verse outage

AT&T to offer credit to customers for U-verse outage

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well, we got the obligatory phone call from AT&T that they are offering EVERYONE who was affected by the outage a $20 CREDIT that will be reflected as an ADJUSTMENT within the next 2-3 billing cycles. WOOHOO!!!! A whole $20 for this expensive service that was out for 48 hours (not that this is just for entertainment but for business also)...waiting see how long before a CLASS ACTION LAWSUIT is filed? For those who were not affected by the outage....congratulations....you're one of the lucky few ....i'm still shopping around to de-bundle my life

hope4thepack
January 29, 2013 12:05 p.m.

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I love my u-verse service, MUCH better the TWC. I've not had an outage and i've had it for years...

ncsualum09
January 24, 2013 4:46 p.m.

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When the ATT Uverse sales people were canvasing our hood, the guy could not tell me if the video signals came over the telephone wires or the broadband cable line. (?) ATT was a monopoly for years with terrible customer service. I severed all ties with them at the first chance I got and never looked back.

joeBob
January 24, 2013 4:06 p.m.

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I've had my Uverse since 2009 when I was the first customer on the VRAD. I've never had a down day.

jonnraleigh
January 24, 2013 12:54 p.m.

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our uverse has been out 48 hrs and still waiting....find it interesting that it was not publicized on national media....also to the point that it seems to be suppressed by at&t seeing that tomorrow, Thursday they will release their "earnings" report on Wall Street, I'm sure they're not wanting any undue attention brought to them to save their collective behinds and their precious bonuses......talk about "customer NO SERVICE" will be unbundling this bungling from these fools

hope4thepack
January 23, 2013 8:23 p.m.

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AT&T has beat us over the head trying to get us to swithc to U-Verse. Hmmm, what about this makes me want to switch?

tayled
January 23, 2013 5:08 p.m.

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Zealotry: "Hmmmmm, All of my Time Warner Cable services are working GREAT!!! That is why you shouldn't try and get TV from the phone company!"

Actually, if you want the most reliable service you can get, you shouldn't BUNDLE your services. By the way, why would I get phone service from a TV company? Your logic works both ways.

DeathRow-IFeelYourPain-NOT
January 23, 2013 3:28 p.m.

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the customer service on this fiasco has ben terrible! AT&T is downplaying saying "limited" number of customers affected. I"d bet if you counted then, you be inthe hundreds of thousands! That may be a small percentage of their customers, but it's a lot of angry people.

If there was a decent alternative, I'd go with it, but what we go is a choice of awful and horrible!

teddyspaghetti
January 23, 2013 3:20 p.m.

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This is exactly why we do not have U-Verse. If one goes out, they all go out, internet, phone, and TV.

tayled
January 23, 2013 2:09 p.m.

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Been out since late MOnday nioght - was experiencing "outages" before that - picture going to "snow" and back again ....no service since LATE MOnday night ...on Internet service I have is on my phone through the 3G..killing my battery and data usage!!....no help or advice from AT&T I have read that over 2.5 million were affected????

jeannieess
January 23, 2013 1:56 p.m.

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