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westernwake1 Jan 8, 6:56 p.m.
Here is the fix for the state's IT problems:
1) Hire competent non-political IT executives.
2) Immediately terminate all large state IT contracts where the vendor has not delivered on their commitments.
3) Get out of the way of IT technology team members and let them do their jobs without interference.
4) Shove aside incompetent IT people.
5) Create 'A Teans' of high performers to tackle critical individual projects - start to finish.
6) Reduce outsourcing. Eliminate all overseas outsourcing.
7) Focus on delivering projects - not on ITIL, governance, and enterprise architecture theory.
8) Hire small agile consulting firms of developers for any outsourced state projects. Do not hire large consulting firms with long records of delivery failure like IBM.
oldaltar Jan 8, 5:25 p.m.
Agency heads are looking to hire IT contractors to assist with the consolidation and to work out bugs in the system, said McCrory, who also named Chris Estes as the state's chief information officer, putting him in charge of IT operations.
Estes most recently served as a principal at strategy and technology consulting firm Booz Allen Hamilton. He previously worked as business development manager at consulting and accounting firm PricewaterhouseCoopers and at IBM.
This the Fox guarding the Hen house. Somebody is going to get paid in Full.
bgibson3 Jan 8, 5:18 p.m.
After you "cut the fat" for several years, at some point you start cutting muscle and bone. Sometimes you can "do more with less", but eventually you "do less with less". Sometimes outsourcing is good... if you can get the same job done, for less money. But, if you get horrible services for less money, what have you saved, really? Your clients/users are frustrated, and some of the sharp ones even have a faint realization that, "it used to be better, than now, wasn't it".
teddyspaghetti Jan 8, 4:44 p.m.
I'm a little lat eto the party, but lots of good comments here about the lack of 'good' IT in state government.
One of the BEST comments was about keeping upper management OUT of IT decisions. They have no clue what's going on in the trenches nor anything about the current technology. Let your coders do what they do best, code....let the managers fuss and fight, and keep the politics out of the code!
Also, don't you think we have enough programmers that are out of work right now?? Why does every manager think everyone from INDIA is a freekin' genius?? Most of the times I've seen code outsourced, it has had to be rewritten....itis poor code - you get what you pay for and $10/day code is terrible!
Get the cronies out and hire someone that can drive a project sans politics and I'll show you a system that will hum witht he best!!
westernwake1 Jan 8, 4:41 p.m.
"However Bev never made this statement. She does not have enough insight to understand that the 'state government IT system is broken'. In fact she amplified the problem by appointing incompetent IT executives to state positions during her tenure.....westernwake1
'And just how would you know this? ...' - trueblue0100
OK. Please point me to a single press release or news story where Bev Perdue states the state IT system is broken. The closest you come is when she was trying to defend the IT performance of the unemployment and HHS offices.... saying a few IT updates were needed.
BTW... Read this thread and others. I offered viable solutions and outlined the state IT problems in detail.... leading other posters to state I 'nailed it'.
RD28327 Jan 8, 4:06 p.m.
Governor McCrory, how about hooking me up with a job so I can help fix IT. You're gonna need a lot of help!
Terkel Jan 8, 2:14 p.m.
"However Bev never made this statement. She does not have enough insight to understand that the state IT system is broken. In fact she amplified the problem by appointing incompetent IT executives to state positions during her tenure.....westernwake1
And just how would you know this?" trueblue
It's called reading the news.
trueblue0100 Jan 8, 1:19 p.m.
However Bev never made this statement. She does not have enough insight to understand that the state IT system is broken. In fact she amplified the problem by appointing incompetent IT executives to state positions during her tenure.....westernwake1
And just how would you know this? It's funny how people like you always KNOW the facts AFTER they come out. Most of you Bev haters would have complained about anything she said or did. Isn't that the republican/conservative way? You always seem to complain about the problems, but offer no viable solutions. You may not realize it, but this trait make you totally useless and worthless.
NYtoNC81 Jan 8, 12:45 p.m.
Nothing wrong with spending on infrastructure if it makes you better equipped to be more efficient in the long-run.
For some reason so many people have had that "any government spending is bad spending" mantra hammered in to them, which is ridiculous.
Pseudonym Jan 8, 12:06 p.m.
westernwake1 nailed it. Too many theoriticians who know the acronym ITIL, went to a junket conference about it, and think they know about it. Anyone who has studied (or rather, attempted to study) ITIL knows it's a hot mess. The intentions are good, but putting it on paper is a mess, and actually attempting to implement it is even worse.
rand321 Jan 8, 11:59 a.m.
it does not take lots of degrees to know that state IT system is messed up. Simply look at the UNC system. each schools has IT departments, student scheduling, accounting departments and systems, etc.
the taxpayers pay separate licensing fees for each of these and hire lots of staff and contractors to keep them running. Its the 21st century and one might think we could do a better job at centralzing and managing the IT budget.
westernwake1 Jan 8, 11:53 a.m.
"McCrory: State government IT system 'broken'"
'If Bev had made the exact same statement the posters here would be pitching a fit. Why is that Daddy?' - piene2
If Bev had made the exact same statement the posters here would have cheered her for finally getting something right.
However Bev never made this statement. She does not have enough insight to understand that the state IT system is broken. In fact she amplified the problem by appointing incompetent IT executives to state positions during her tenure.
ConservativeVoter Jan 8, 11:53 a.m.
Eliminate ITS and that will be a good beginning towards fixing state IT.
westernwake1 Jan 8, 11:37 a.m.
"75Tarheel- IBM has had a lot of contracts with the State and MOST of them have been a colossal joke" - computer trainer
Exactly! IBM has a huge record of complete failure - not only in North Carolina but in many other states where the government has discontinued IBM contracts.
westernwake1 Jan 8, 11:13 a.m.
jason19 makes some good points about centralization, state IT employees not being allowed to do their jobs, and excessive out-sourcing.
The other point I will make after dealing with ITS is that the "IT experts" of the state are focused too much on goverance, paprwork, process (ITIL, etc,), and Enterprise Architecture thoery (TOGAF, etc.). The ITS team is completely incapable of delivering anything 'real'. Actually delivering a meaningful architecture, writing effective software, testing a system. or installing equipment is simply impossible for ITS.
This is evidenced by their interviews where they ask all sorts of ivory tower questions about ITIL, TOGAF, etc. - and do not look for the skills of actually successfully delivering programs from initial requirements out to successful implementation.
shokkou Jan 8, 11:07 a.m.
"I have worked in IT 22+ years and COBOL is still being used...everywhere !!"
That may be true, but it's not effective for a system that has rule changes and additions every month. The request for proprosal specified that the system needed to use modern coding languages and be extremely flexible. The system that "won" the contract is basically no different than the one the State already owns. If the State wanted to merely change fiscal agents, they could have written the RFP to include the option to continue using the existing, functioning system. The contract was awarded based on cost even when it didn't meet the technical requirements. I assume that's because the people rewarding these billion dollar contracts are either not IT people or are dinosaurs from twenty years ago.
Here's another article to take into consideration how antiquated the "new" system is before it's even been fired up.
dumbhick Jan 8, 10:35 a.m.
State IT professionals are paid 15-20% less than the industry standard. Years ago benefits & retirement made up the difference but that has been whittled down to almost nothing. This does nothing to recruit or retain qualified professionals.
Even if the compensation were adequate the hiring process in most agencies is much more focused on personality than technical qualifications. Cronyism is rampant. Long term strategy decisions are made by politically minded administrators who are primarily concerned with covering their own 6s and rewarding their friends.
First priority should be to shave 10-15% off the top of the ITS org chart and put real *technical* IT professionals at the top levels. Put IT decisions in the hands of IT professionals.
Hope I'm wrong but McCrory's outsourcing will likely be just another case of attaching more political friends to the state teet. Please do something real Pat not just another dog & pony show designed to appease the public and reward your friends
computer trainer Jan 8, 9:52 a.m.
75Tarheel- IBM has had a lot of contracts with the State and MOST of them have been a colossal joke.
Plenty Coups Jan 8, 9:51 a.m.
driverkid-"Lovely Breeze, what great improvements have you seen in schools with all the money that has been thrown at them in the past, say, 15 years?"
Actually, NC test scores have been about in the middle of the pack. Not too shabby for a state whose education spending is near the very bottom of the entire nation despite your claim about "money being thrown at it". Expect those scores to drop as we continue to underfund our schools. Last year, 1 in 8 NC teachers left the profession.
"What I've seen is that kids can't read, they are not being taught ANY life skills,"
Take the exception and pretend its the rule?
"they are being taught to the test,"
Because of standardized tests. Yes, the incentive is to teach to them. This was originally a conservative idea. I agree, we should end excessive standardized testing.
"and the pre school, pre-pre schools are just glorified baby sitting services."
piene2 Jan 8, 9:50 a.m.
"McCrory: State government IT system 'broken'"
If Bev had made the exact same statement the posters here would be pitching a fit. Why is that Daddy?
75Tarheel Jan 8, 9:43 a.m.
Hire IBM and get out of the IT business......
FairPlay Jan 8, 9:35 a.m.
I saw a piece where gas pump inspections were way behind because they do it on paper and use file cabinets. That is crazy in the modern world. Glad he notices this and can do something to bring them up to date. All systems should communicate as that is the only way to watch for bad dealings and theft or mismanagement.
weasel2 Jan 8, 9:23 a.m.
Thank Goodness someone has finally figured out that other state agencies need help besides the school systems.
computer trainer Jan 8, 9:14 a.m.
I hope that one place they will look is the ESC. Those folks need an IT overhaul in the WORST WAY! The billions of dollars that they gave to people who did not deserve them is just plain crazy. And that "new" system that their former Director was all excited over, I have heard that it is YEARS down the road from becoming a fact. That dude made it sound like they were going to implement it LAST year. NOPE. Smoke and mirrors.
Also the last appointee as their Asst Dir has already left, and they kept the old dude who was there, Mr Clogg. I am sure that he is going to do just that, clog up the works, as he always has!!
driverkid3 Jan 8, 8:56 a.m.
Lovely Breeze, what great improvements have you seen in schools with all the money that has been thrown at them in the past, say, 15 years? What I've seen is that kids can't read, they are not being taught ANY life skills, they are being taught to the test, and the pre school, pre-pre schools are just glorified baby sitting services.
And all anyone wants to do is jump down Governor McCrory's throat before he even get's started.
GeorgiaPeach70 Jan 8, 8:29 a.m.
"Trubtold" - Look at what Gov. McCrory did for Charlotte, NC...They should be the capital of North Carolina, NOT Raleigh....Hopefully he will change that...and, it looks like he is starting to do just that...
Lovely Breeze Jan 8, 7:58 a.m.
This is actually a very good idea. It baffles the mind when you call the NCDOR that they have no clue as to how many tax returns they have on hand and how many they process daily. However one of the writers stated that we should spend less money on schools I don't think that's a good idea considering the fact that only half of in state students can meet the requirements to get into the colleges in this state. Making people dumber in an already horrible economy isn't going to make this state better they'll end up like the people in Rowan county, Richmond county etc. after the manufacturing jobs left the state.
trubtold Jan 7, 11:49 p.m.
No difference between McCrory and Perdue! She came into office and after a couple of days made same statements and proceeded to put her political cronies into place to run major state agencies. Her admin implemented new IT contracts with private companies to update state budget, e-procurement, IT, Medicare... and they all screwed up... leaving rank and file state employees to clean up and work overtime. And here we go again.. only sworn in two days and Mr. Fix It is putting his political cronies in major state departments and he's gonna fix purchasing and IT...etc. Pray for us Sister Esther...pray for us!
admyank Jan 7, 10:48 p.m.
The problem isn't that there is not competent people OUTSIDE of the State. The problem is that the only competent people ARE OUTSIDE of the State jobs.
I have been told time and time again that they hire internally - and reject the outside resumes. The only ones they take are the ones that are friends and family.
Tomcat123 Jan 7, 9:54 p.m.
look at the N&O series on the CSC disastrous implementation and cost overruns of the "new" medicaid system...most of it being offshored by Indians who have no idea what medicaid is.
WOW ! I read this article and this person/reporter does not have a clue on how the big world of IT works, especially about COBOL. I have worked in IT 22+ years and COBOL is still being used...everywhere !!
Most health insurance companies (BCBSNC), Banks (BOA,Wells Fargo), Investments (Fidelity) etc. still use COBOL on the backend systems running those JCL batch jobs that update your insurance claims, checking/savings account information and 401K information. Yes there are lots of gui interfaces (web pages) but guess what ? They are still accessing information stored on "big iron" mainframes and those mainframes are kept in sync with your information by using JCL, COBOL and other things.
Every time you
heat764 Jan 7, 9:53 p.m.
I wonder if this new governor will fly around the state in shiny new expensive jet and helicopter like the last one did and let 1.8 million dollars a year sit in the hangar underused? Or if they will actually grow a set and make some changes?
cas-65 Jan 7, 8:17 p.m.
The previous comment about outsourcing is very important. The State of NC lost a lot of IT talent when the INSA study was being done and it was looking like there was a good possibility of IT being outsourced. Unfortunately, with the economy and budget shortfalls, NC has not been able to be competitive in finding good talent. Most of the folks still around have 15+ years and it isn't worth it to leave. They have only had a 1.5% raise in 4 years and worker morale is very low. There are a lot of dedicated state workers in IT and elsewhere, though, but some have lost their path and hopefully forward thinking initiatives will be put in place soon.
jason19 Jan 7, 7:59 p.m.
I work in IT in state government in NC, and here are the biggest three problems in my opinion:
(A) Centralization. There is too much of it. Yes, it sounds nice on paper to save money, but no, it's actually harder to manage in reality. De-centralization may require slightly more workers, but trust me, you'll get more from those people.
(B) IT employees are not allowed to do their jobs. I tell my organization how things need to be done, but the non-IT people override my decisions, so we end up spending more time, money, and equipment fixing their uninformed IT decisions.
(C) We outsource too much. Outsource only when it makes sense and don't get rid of state employees in the process; do it when employees matriculates, either through retirement or simply get jobs elsewhere. Employees who are under the constant threat of outsourcing and losing their jobs are NOT good employees.
geosol Jan 7, 7:47 p.m.
What a JOKE!!!!! For years, the little right wing REPUBLICANS have fought against spending ANY money to modernize and upgrade state equipment, and NOW they are wondering why its in such bad shape!?!?!?! WOW!! Right wingers sure are funny when they come down with their well-timed amnesia.
LovemyPirates Jan 7, 7:31 p.m.
Government IT costs money. Will he fund the upgrades?
starrparent Jan 7, 7:28 p.m.
Yes, we have access Rebelyell55
davidgnews Jan 7, 7:19 p.m.
Totally agree with Pat on this one.
Rebelyell55 Jan 7, 7:16 p.m.
This is an issue that no one, local government or state government, is paying attention too.
January 7, 2013 6:46 p.m.............Bless your heart for trying so hard. Maybe you can anwser a question that has been up for debate earlier. Can you or anyone in your department verify someone's legal status with the current system you have?
starrparent Jan 7, 7:11 p.m.
Ditto 100% melody johann!
melodyjoyann Jan 7, 6:46 p.m.
The State of North Carolina's citizens are already being affected by the poor state of the IT system. I work as a caseworker for social services and I have clients that have not gotten benefits since November. This is due to poor planning and poor support on the NCDHHS. We as caseworker's are severely overstressed, and our counties citizens are struggling to provide food for their children. This is an issue that no one, local government or state government, is paying attention too.
bmac813 Jan 7, 6:45 p.m.
Don't worry Pat. Beverly Blacktoped 540 and 440, even though it wasn't done right It done and wasted Money. Driving both all the CRACKS that were not fixted are now CRACKING UP AGAIN.
GOOD JOB BEVERLY, More Liberal wasted Money.
disgusted2010 Jan 7, 6:45 p.m.
pbjbeach grammar, punctuation and editing are your friend.
disgusted2010 Jan 7, 6:39 p.m.
The state has been in trouble with computers since the legislature gave too much control to ITS. It is a self perpetuating bureaucracy that has no incentive to do anything but exist and get bigger. When each department had its own computer people things worked a lot better. It was not perfect, but at least the people knew what the agency was doing. ITS is a bloated mess that should be disbanded.
Logical Dude Jan 7, 6:23 p.m.
"The bubba network will be in full swing in a matter of weeks."
The bubba network never stopped. The only difference is that instead of Democrats giving cushy state jobs to other Dems (remember Mary Easley and her 88% raise at NC State?),it's the Republicans turn.
dollibug Jan 7, 6:21 p.m.
There are a lot of government run agencies which are BROKEN....it is sad that those in charge do not do something about this. So I guess we will just all wait and see what this governor is going to do....OR NOT...
American56 Jan 7, 6:21 p.m.
THANK YOU......it's about time for this state to stop fraudulant activity in regards to medicare, medicaid, social services, and food stamps. Stop giving to undeserving and lying people. If it continues....I, along with many others want a almost new car, and house that Is free!!!!!
Lamborghini Mercy Jan 7, 6:10 p.m.
Mr. Middle of the Road - Another big spender. Different program, still a waste of my money. What is it about 'we need to cut spending' that people don't understand?
What exactly do you not understand? Many state employees are overworked, understaffed, and regarding the IT issues are outdated and FLAWED causing millions of dollars to go unseen each year. His challenge is going to be a huge one because of the policies and laws these agencies have and will certainly be very expensive to correct. The real bottom line is do we solve a flawed outdated system causing errors or we continue to ignore it and to what extent does this impact the taxpayer?
jgilchr Jan 7, 6:04 p.m.
""He said he planned to use his constitutional authority to name qualified candidates to open judgeships." In other words, I'm giving jobs to my buddies. Not even a month in office and Republican cronyism is instituted. The bubba network will be in full swing in a matter of weeks."
Exactly! His name should be Pat McCrony
Rebelyell55 Jan 7, 5:59 p.m.
I'm really, REALLY, hoping that someone on here ain't working for our state, let alone, IT.....
Mr. Middle of the Road Jan 7, 5:44 p.m.
'There is a critical difference between supporting necessary spending and supporting boondoggles and wasteful spending'
Another big spender. Different program, still a waste of my money. What is it about 'we need to cut spending' that people don't understand?
Published: 2008-01-11 14:37:00
Updated: 2010-06-21 13:53:03