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superman Nov 19, 2012
I would have contacted them about 3 weeks ahead of time and then about 3 days beforehand. If the guy was "out of town" the entire month they knew they couldnt reach him. For anything that is really important--have a backup plan. If I hadnt heard anything from him at all I would have cancelled the ride and made other arrangments. The couple allowed all this to happen cause of no backup plan. They should have just gone to plan #2 and everything would have worked out.
KittenClaws Nov 15, 2012
Don't hold the customer responsible for this company's failure of follow through. They lost a reservation but had the money for it, didn't show up or answer the phone when called the day of the event, didn't have anyone in the office who could handle the situaion for an entire month while one person was gone and then mailed the check to an incorrect address. Not the customer's fault and it seems like a few too many errors for there not to be something wrong in the business.
gospelposse Nov 15, 2012
Point blank she paid for a service that wasnt rendered.How do you know that she didnt call them to verify. Great customer service is to follow up with your customer.
dollibug Nov 15, 2012
It is sad when people pay a business for a service and do not live up to what they are suppose to do, especially when it is *once in a lifetime occasion*....there should be NO EXCUSES for such as this to happen, perhaps in a perfect world....
68_dodge_polara Nov 15, 2012
Rickshaw? I suggest a beautiful horse and carriage, it's worth the cost. We skimped else where like no limo. We used Bull City Carriage and they were early and great!
AndSheWas Nov 15, 2012
We used Raleigh Rickshaw for our Downtown Raleigh wedding and they were absolutely fantastic! It's terrible that this article portrays them in such a negative light. Wedding Planning 101 - call ALL vendors the week before your wedding to confirm. Even if you have been in constant communication with them the whole time, it absolutely never hurts to reiterate your expectations.
donewithecu Nov 14, 2012
This is why you call all the vendors the week prior to your wedding. I did this myself and talked with all the vendors and found out many had problems the week of. They were fixed that week.
computer trainer Nov 14, 2012
So, it ruined their wedding? Come on, yeah, I can see that it was inconvenience, but there was NO ONE there with cars that could have taken them? It was embarrassing to ride with her dad? So it is less embarrassing to ride on a bike with a kid hauling your bee hind to the next place?
workingforthosethatwont Nov 14, 2012
they want your money immediately but when it's the other way around it's a different story! bad publicity dude!
Squirreling Dervish Nov 14, 2012
why is she a primadonna? They paid for a service the rickshaw company did not provide, and then the company strung them along when they requested a refund. What makes them a primadonna that they expected something they paid for...?
LuvLivingInCary Nov 14, 2012
lol...with all the high maintenance brides and their fizzled out over dramatized rain, i'm glad rickshaw charges them $150. $20 for the ride and $130 for putting up with primadonas.
Published: 2007-10-05 09:38:00
Updated: 2015-01-14 14:37:58