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belablack Nov 15, 8:19 a.m.
This fee wouldn't be so bad if their service was actually decent.
TWC has a gangster business model. They know you can't get it elsewhere so they charge what they want and if you have a problem, then you have to deal with their front-line of untrained, sarcastic and clueless support. Whom of which will gladly hang-up in your face or blatantly lie just to get you off the phone. I could write a 20+ page paper on how horrible their services are, why they are so bad and why I left.
Uverse is a breath of fresh air in comparison, and I am SO glad they are FINALLY getting some competition in the area.
imtiredofit Nov 14, 7:03 p.m.
I also received that notice, but now I wonder if TWC is going to lower my cable bill due to the 6 channels that I won't be able to view if I do not want to pay the monthly ransom price to receive these 6 channels that are moving to the digital tier? Any lawyers out there that would like to comment?
superman Nov 13, 5:17 p.m.
Just got a notice today that starting 12-04-12 that you will need a Digital Adapter to get about 6 selected channels. The adapter will be free but starting 1-1-2015 they going to charge .99 a month for each adapter. It states that you can order the adapter on-line but it aint so. You have to call. Guess TWC doesnt have internet.
jakej. Nov 12, 5:44 p.m.
switching from TWC to ATT. Guess my timing was good and will be saving money as well.. had on real problems with cable.. my old DSL seemed faster than the so call 20 meg down turbo service.
Methuselah Nov 12, 4:14 p.m.
$3.95 a month X 500,000 customers = $1,975,000 EACH MONTH in Time Warner's pocket, on top of the already inflated prices that they charge for Internet service. And does Time Warner drop this fee after they've paid the purchase price for the cable modem? No. What a rip-off!
justabumer Nov 12, 2:05 p.m.
Not a problem. My contract with TW ends today and Century Link will soon be my provider for phone, internet and TV. There is no doubt in my mind that TW has the worst customer service on earth.
berob99 Nov 9, 4:46 p.m.
"This is deplorable... SS is going up 1.5%.. electric 12%... and TW 10+%.. what are the seniors going to do???"
Hey Mom120, while TWC is indeed a horrid company, cable is a luxury and not a right, so seniors or anyone else who can't afford it should make the decision to do without. As the election results from just a few nights ago indicate, there's clearly a large and growing segment of this country who believes the government owes them such things as cable tv, cell phones, health care, etc., but I for one do not. The takers in this country are now outnumbering the makers, and once they've tasted the "crack" that is free stuff, we won't be able to get them off of it. Now back to our collective point that TWC stinks.
tdebord Nov 9, 11:54 a.m.
Guess I got lucky on this one, at least for awhile. I have a 2-year locked in agreement. Got a pretty good package deal from TWC to drop DirecTV.
As bad a TWC might seem to some. Cell companies are still the worst for nickel and dime-ing you to death.
scottofraleigh Nov 9, 11:41 a.m.
get used to it it's the new norm!
Fiberguy Nov 9, 9:42 a.m.
When I saw the postcard from TWC, I immediately purchased my own modem. The cost of a reasonable quality "approved" modem was only $55. So, my ROI is only 14 months.
While there is a risk of equipment failure/obsolescence, I will take that risk rather than repay for a 6 year old modem that TWC amortized years ago from my payments.
The hook up on my end was simple. As you would expect, the TWC customer service was inept and took 8 hours to get the connection up, in spite of me giving them the correct MAC address three times.
xxxxxxxxxxxxx Nov 9, 8:12 a.m.
"Don't buy the "You can buy your own modem" thing. I did that, and after nearly 3 hours of them fiddling with it, they gave up and said that since it wasn't theirs, and I didn't buy it through them, they couldn't make it work..."
I just went through the same thing with Frontier so I'm irked that I have to "rent" their modem when I have a perfectly good brand new one that I can't get to work.
However, other than that, I am very happy that I finally gave the boot to Time Warner and now get my television through Netflix and Hulu for a few $$ a month. And I have a lot more variety whenever I want it. Cable might have nice on election night, but I found out the results soon enough.
injameswetrust2003 Nov 8, 6:49 p.m.
I am once again a hostage to TWC. I have been through the "1 year price lock" so many times, and my price goes up $40 and I switch to something else for a year. Wish I could just keep one service. I know it's more expensive for TWC to get new customers than to keep the old ones, so I don't understand why they won't make a deal after the year is up.
bama95 Nov 8, 5:08 p.m.
Really disappointed. I had signed up with TWC in August and specifically asked was the cable modem included in the price and was told "Yes". Got my bill and the new modem fee was added even though I had been "guaranteed" my rate for 12 months. Obviously TWC lied directly to me and didn't care when I called customer care. They refused to honor the guarantee they had given me just a little over 2 months ago. Hopefully WRAL's 5 on your Side will reach out to me and others to expose this blatant lying and disregard for existing contracts. This needs media attention to force TWC to stop this refusing to honor existing agreements. I hope someone tackles this as a class action suit. The attorneys can have all the money, just force them to obey their word.
rcpierce2 Nov 8, 4:55 p.m.
I called TWC and asked about the fee. I informed them that I also had their digital phone service. They said they could send a signal and disable the internet part of the modem and I could continue to use it for the phone portion after buying my own modem. This is clearly their attempt to increase revenue since
a customer would still be keeping the modem in that scenario and has nothing to do with improving system reliability . I think TWC should all go online and make a public complaint on Facebook and Twitter. I have already emailed the CEO of TWC.
They could at least offer to sell the modem at a reduced price to existing customers since it is a used pice of equipment.
superman Nov 8, 4:34 p.m.
Takes them a long time to set up the modem and get it to work. I can set up the router for the modem is a pain with TWC. Our cable was out yestereday for about 5 hours. When I called three times over a period of time the approximate phone wait was about 30 minutes each time I called. I just didnt call anymore. We have a couple hundred trees in our yard and I dont want AT&T. Our cable goes out at least once a month for hours.
Sarge Nov 8, 4:31 p.m.
time to call it quits!
Got Peart Nov 8, 2:45 p.m.
There is not much that I dislike more than TWC. We have been customers/hostages for years. When we moved a couple years ago, I had Dish and Direct TV out to my house, but the only place a dish could go was on a pole in the frotn yard - so back to TWC we went.
They gave us a "deal" bundling all 3 together. Now that "deal" is over, and our bill went up $40 this past month (including this $3.95 modem fee). For the record - we have had 3 modems in 2 years, and 3 cable boxes. Quality equipment TWC.
I called to see what we could do. Even threatened to end our service. The best deal they could offer would actually be an additional $5 more than the jacked up bill they gave us. Explain that to me?
Unfortunately we are tied to them until more options are available in our neighborhood, and even then, we'll still have to keep them for phone - as my wife works out of the house and that's her business line.
Service is horrible and quality of product is not much better!
tailspindown Nov 8, 1:45 p.m.
"$1,975,000. Wow TWC" I am now using my Own Modem, was still billed for your Modem after turning yours in. Called TWC hope the correction gets made.
We are on a fixed income. Really wish you had some competition here in NC.
tarheelgrad1998 Nov 8, 12:41 p.m.
TWC is one of the worst companies there is for nickel and diming their customers to death. If you're still with them, you should expect this much by now.
CherryDarling Nov 8, 12:22 p.m.
Dear Time Warner,
Two MILLION dollars a month??? Really???
-Disgusted FORMER TWC Customer
P.S. People, look into satellite dishes and other means of getting cable and internet. This is nothing but a total crime.
Mom120 Nov 8, 11:07 a.m.
This is deplorable... SS is going up 1.5%.. electric 12%... and TW 10+%.. what are the seniors going to do???
joeBob Nov 8, 10:07 a.m.
Call TWC and tell them they are about to lose a customer and they will transfer you to the customer retention dept. (that's what they call it). Tell that person the same thing and they will adjust your bill. They will still charge you for the modem but they will deduct that amount from another line item. That's what I did.
dsdaughtry Nov 7, 5:40 p.m.
I dont mind paying for a modem. It seems that Time Warner has learned a lesson from the old AT&T days. Many years ago AT&T would charge monthly fees to lease a telephone. It seems those days are returning but in the form of network equipment.
It would be nice if cable users could purchase a tv cable box instead of paying monthly fees.
drachenus Nov 7, 5:26 p.m.
Tried to install my new modem 11/6, Time Warner's system was down. Called back today, 3 calls, 50 minutes on the phone, still waiting for TW to authorize my new modem. Terrible.
FE Nov 7, 4:55 p.m.
This is just another way to grab extra money from the customer.
In another part of the state, I bought a cable modem/router at Best Buy, and the (NOT Time Warner) cable guy had it up and running within a couple of minutes.
For what I would have paid for "rental" of that same piece of equipment while I lived there, I could have bought several extras along the way.
And rest assured that TWC can purchase their cable modems, in bulk, for FAR less than I had to pay.
It's just another consumer rip-off, not unlike days of not too long ago when TWC openly advertised "Free HD" when you actually had to pay premium charges just to see the HD channels (ESPN HD compared to ESPN) you were ALREADY paying for, and now you have to "rent" even more equipment.
slayerhil Nov 7, 4:43 p.m.
I use my own modem and have done so for the last 6 yrs. Even so, I still feel like I'm being robbed every month when I see my bill.
piene2 Nov 7, 4:38 p.m.
"LOL, just caught this. Time Warner? Update its services? Tell us another one.
I have had three modems go bad in the last four years. The last one was just yesterday. Additionally I have gotten an e-mail advising me that they are giving me a free upgrade to a higher connect speed. All I have to so is bring my present modem to the Time Warner store and exchange it for a free higher speed modem, plug it up and call them for activation. Will I gladly pay the extra four dollars a month? Heck yes!
marli23514 Nov 7, 4:03 p.m.
I am willing to go for a class action lawsuit. I know I have paid for their modem over and over. Give me a break. This is just greed. Call them: 1-212-364-8200 and tell them how you feel. The economy is terrible but they want to add an additional 10% to internet fees.
marli23514 Nov 7, 3:59 p.m.
Write to their corporate offices:
60 Columbus circle
New York, NY 10023
or call them:
jonnyonthespot Nov 7, 3:51 p.m.
Don't buy the "You can buy your own modem" thing. I did that, and after nearly 3 hours of them fiddling with it, they gave up and said that since it wasn't theirs, and I didn't buy it through them, they couldn't make it work, even though it was listed on their 'approved devices' list. This has SCAM written all over it.
imtiredofit Nov 7, 1:20 p.m.
Years ago Time Warner Cable was doing everything they could to charge and overcharge their customers for Cable and Internet service and they were alienating their customers at record rates, but recently it seemed that these practices were in the past. It looks like the OLD Time Warner Cable Company has returned and they are back to their money grabbing practices.
norainonmyparade Nov 7, 12:59 p.m.
"With the average cost around $90, it could pay for itself in about two years." I've had mine for four years and paid $30 for it on sale. Much cheaper than paying TWC what is basically an inflated use tax.
schlitzmalt Nov 7, 12:07 p.m.
TWC has the worst customer service I've ever had to deal with. UVerse ended up costing me slightly more, but it's worth every penny not to have to deal with TWC.
SirWired Nov 7, 11:59 a.m.
While I'm not happy about it, I suppose it's better than U-Verse, where you have to pay a $6 "equipment fee" but do not have the option of purchasing your own to avoid it.
rjanie99 Nov 7, 11:46 a.m.
Folks, wake up and smell the coffee....the cost of using the modum is included in your bill...you just can't see it as a separate billing line item. You think TWC would let us use their equipment for free???? So, in essence, we have all paid for that 7-9 year old modem 2.5 times or more already!! TWC should give us our already paid for modem and only charge for new users going forward.
mvnbird Nov 7, 11:46 a.m.
Just another instance of greed by a company that has had a monopoly here for - how many years? Their fees were already exorbitant and they have never offered a reduction to seniors on fixed incomes at or close to the poverty level. TWC is not a nice company. They are really heartless in their pursuit of bigger profits.
netizen Nov 7, 11:36 a.m.
I bought a modem on Amazon. Spent 90 minutes on the phone with TWC to activate it and spoke with 4 different people. The last person confessed "It helps if you add the MAC address to the correct field in our system." Classic. Another 40 minutes in line at a TWC office in Cary to return the rental modem. They had 1 person manning their windows at lunch hour - just the busiest time of day. It's a sad day when you can say the cable company could learn a thing or two about customer service from the DMV!
snowl Nov 7, 11:15 a.m.
My last TWC internet modem lasted 9 years before needing a replacement model. At 3.95/month with this new fee, I would have paid approx. $432.00 to use that TWC modem. This new fee does sound like a rate increase in disquise.
ohmygosh Nov 7, 11:07 a.m.
This is undoubtedly a way to get customers to pay for what used to be free. TW internet lines in this area are aging, noisy and often drop the modems. They have incurred lots of service costs due to neglect. Now we get to pay extra for the same crummy service.
Do the math. If country wide, how many modems does TW have: 1 million, 10 million? If 10 million this is 40 million a month of extra income for nothing provided.
I hope the PUC will take this up and rescind it.
No choices of other providers here.
nighttrain2010 Nov 7, 10:45 a.m.
>>If the company upgrades its services and requires new equipment
LOL, just caught this. Time Warner? Update its services? Tell us another one.
nighttrain2010 Nov 7, 10:18 a.m.
I am free of TWC now except for internet. We need more options. TWC is on its last legs and they know it.
LuvLivingInCary Nov 7, 9:50 a.m.
just go buy the modem. the article says if you buy the modem and they make it out of date you have to buy another one. true. but trust me there's alot of TWC ones also and they are not going to do anything to have to do a mass recall on their end...
bubbba Nov 7, 9:46 a.m.
Just another rip and they know it.
twinkiemb Nov 7, 9:27 a.m.
One more reason I am so happy I am 100% TWC free!
wildpig777 Nov 7, 9:01 a.m.
i'm opposed to the increase and yet time warner is STILL better than dtv or dish.....
guynraleigh Nov 7, 8:51 a.m.
I think wqe all pay enough and now they want to charge another 3.95 on top whatr we pay now. Best thing to do is to send this to the attorney generals office and flood thir office with complains . I wished their was another choice but uverse still does not offer it in my area.
Published: 2008-01-11 14:37:00
Updated: 2010-06-21 13:53:03