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10:34 p.m. • 5-23-13

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Comments :: Couple loses stuff in storage company mix-up

Couple loses stuff in storage company mix-up

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8 Comments

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I would have spent a little more and got a storage unit with a lock and key. I could have gone back at any time to retrive anything I wanted without removing everything. It just never pays in the long run to go cheap.

superman
November 8, 2012 11:03 a.m.

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Finding them in one day. Proves, there were never looking until that day!!!

landshark
November 8, 2012 10:26 a.m.

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It's so sad to me that with many companies it takes a call from 5 on your side to get something done that they should just DO because it's how business is properly done. Glad they got it back

Scubagirl
November 6, 2012 3:17 p.m.

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"This could be the result of an employee who's personal problems have caused them to make a mistake. Not that its excusable, but a woman in my community works for a moving company in Goldsboro and she has a raging alcoholic husband to deal with which has affected her work competence."

Yes, mistakes do happen. How a business responds to mistakes is what differentiates between the good ones and the bad ones. The fact that they let their customers twist in the wind for a month until they finally made some noise does not speak well for this company.

baracus
November 6, 2012 10:13 a.m.

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This could be the result of an employee who's personal problems have caused them to make a mistake. Not that its excusable, but a woman in my community works for a moving company in Goldsboro and she has a raging alcoholic husband to deal with which has affected her work competence.

watertowertown
November 6, 2012 9:40 a.m.

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From watching the story, it seems that the communication issue was that the couple had initially put the items in long-term storage and by asking for their stuff early, caused the problem. However, the storage place should have better records and should have found the box sooner.