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superman Nov 8, 11:03 a.m.
I would have spent a little more and got a storage unit with a lock and key. I could have gone back at any time to retrive anything I wanted without removing everything. It just never pays in the long run to go cheap.
concerncitizen Nov 8, 10:26 a.m.
Finding them in one day. Proves, there were never looking until that day!!!
Scubagirl Nov 6, 3:17 p.m.
It's so sad to me that with many companies it takes a call from 5 on your side to get something done that they should just DO because it's how business is properly done. Glad they got it back
baracus Nov 6, 10:13 a.m.
"This could be the result of an employee who's personal problems have caused them to make a mistake. Not that its excusable, but a woman in my community works for a moving company in Goldsboro and she has a raging alcoholic husband to deal with which has affected her work competence."
Yes, mistakes do happen. How a business responds to mistakes is what differentiates between the good ones and the bad ones. The fact that they let their customers twist in the wind for a month until they finally made some noise does not speak well for this company.
Nov 6, 9:40 a.m.
This could be the result of an employee who's personal problems have caused them to make a mistake. Not that its excusable, but a woman in my community works for a moving company in Goldsboro and she has a raging alcoholic husband to deal with which has affected her work competence.
JustAName Nov 6, 8:30 a.m.
From watching the story, it seems that the communication issue was that the couple had initially put the items in long-term storage and by asking for their stuff early, caused the problem. However, the storage place should have better records and should have found the box sooner.
dollibug Nov 5, 6:13 p.m.
Well....at least they got it back....and it was not stolen or sold....things happen....
ncveteranswife Nov 5, 5:58 p.m.
Smartbox knew where their stuff was all the time and would have probably kept it or gave it to someone else if they had not contacted WRAL.
Published: 2008-01-11 14:37:00
Updated: 2010-06-21 13:53:03