5 On Your Side

Rider dissatisfied with service from ATV Specialties

Posted September 23, 2014
Updated September 24, 2014

People who own all-terrain vehicles expect them to take on trails. They don’t want one to just sit, un-drivable, in disrepair. Especially one that’s only a year old.

"It smoked a lot, and it sounded almost like a sewing machine. It knocked like 'ne, ne, ne, ne,'" said Brittany Lane, as she described the mud-splattered ATV sitting behind her Kenly home.

The four-wheeler broke down during a trail ride last February. Lane took it to ATV Specialties repair shop in Benson. Two months and almost $1400 later, she said shop owner Kenneth Allred told her the ATV was "completely ready, good to go."

"We rode it that Sunday for 2 hours,” Lane said. “It was smoking 10 times worse than when we carried it up there (to ATV Specialties) and knocking worse. It was so bad when he pulled it in our garage, the entire garage filled up with smoke," she added.

So Lane took it back to ATV Specialties. Weeks later, Allred told her another part was needed, for another $400. She told him to stop work, and got her ATV back with a box of parts. She believe some of the parts don’t even go to her ATV.

Lane was beyond frustrated.

“I asked him for our money back, and he told me no. There's no way you're getting your money back when we did the work,” Lane said Allred told her.

Monica Laliberte of 5 On Your Side went to talk with Allred at his business in Benson. “So you're saying everything you say you did, you did?” Laliberte asked.

Allred replied, “I did. But it needed the crank changed and I gave 'em the option: We can try it this way, but I don't think it will work. And they ran with it. It was cheaper."

"We weren't given any options,” Lane told Laliberte, adding, “Actually, we told him to do what it took to get it back to brand new."

Lane sued Allred, and brought stacks of records, including printed text messages, as evidence. She won a $4,500 judgment.

“The judge told me, he said, 'I'm sorry. We've seen individuals like this. We've seen him before,'" said Lane.

5 On your Side is aware of at least two other judgments against Allred involving his ATV sales and repair business.

An online review from a customer accuses Allred of taking money and not doing the repairs. And on Allred’s business Facebook page, multiple one star reviews are posted.

Laliberte asked Allred about the complaints.

“What do you say to the people who are saying you're taking their equipment, charging them and not fixing it?” she asked.

Allred looked to the left and right, and gestured toward all of the vehicles sitting on his lot.

“All these people keep coming back. I don't know. I can't please everyone. I try. I really do. I just haven't found a way to please them all,” Allred said.

“I’m just here turning wrenches. Am I perfect? No. I get it wrong sometimes. I'm not perfect. I make mistakes. But I try to cover it though. If I make the mistake, I fix it if they let me," he added.

Allred has yet to pay Lane any of the judgment. 5 On Your Side did not find any legal registration or license for ATV Specialties.

Lane said her end goal is to save others the hassle she experienced.

“His personality, when you're talking to him at first, is very nice,” Lane said. “But once you start working with him, you can see the real changes. And I don't want him to be able to do this to anybody else.”


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  • 50s Child Sep 24, 2014

    One part really stuck out for me: he apparently has a shop with lots of business, or at least something makes it look that way. That's exactly how I got ripped off at an outdoor equipment company: the store was big and busy. It's now out of business and the locals spit at the mention of the owner's name.

  • Doug Hanthorn Sep 24, 2014
    user avatar

    Honda ATV's only have a one year warranty so there my be nothing odd about this at all.

  • JustOneGodLessThanU Sep 24, 2014

    View quoted thread

    Good point. I bet that they have something worth $4500, though...compressor, tools, inventory, etc.

    And, doesn't she need only call the sheriff to enforce the court order?

  • babylaceycarpenter Sep 24, 2014

    The best advertizing, good or bad, is word of mouth.

  • Duff Dry Sep 24, 2014

    We won a judgement against a waterproofing company years ago. One game that incorporated small businesses play is to not own any assets. So when the sherriff shows up to collect from a business, there is nothing they can legally take.

  • pkrbkr-4ever Sep 24, 2014

    Something doesn't add up. if the ATV was only a year old then there is a warranty, and for a year warranty it only cost a few bucks, why wouldn't you take it back to the dealer and instead to some off the wall repair guy?

  • Timmy Strickland Sep 23, 2014
    user avatar

    well the judge ordered the guy to pay her, but he can,t make him pay. she will not be getting no money from him

  • Bernadette Dan Unger Sep 23, 2014
    user avatar

    And this will happen again, wait and see.