Raleigh, Wake move toward merger for accessible transit
Posted January 24, 2014
Raleigh, N.C. — Changes to Raleigh's transportation system for residents with disabilities could soon mean more options for riders.
City Council members approved a move Tuesday to partner with Wake County in an effort make the Accessible Raleigh Transportation system more efficient and user friendly.
Pending approval from the city attorney, ART will combine with a similar program in Wake County, consolidating transportation services for both. Wake County Commissioners approved the interlocal agreement at their meeting Tuesday.
The consolidation means extending the hours during which users can speak with a live person. Users will soon have one contact number to schedule, cancel, or change rides, and request status updates of existing rides.
The merged program will also create an automated courtesy call system to remind users of upcoming rides so they can make changes to those orders if necessary.
According to Raleigh Transit Administrator Dave Eatman, the biggest immediate change will be implementing a true dispatch call center with extended office hours.
Currently, the ART call line is available from 8:15 a.m. to 4:45 p.m. Monday through Friday, with a voicemail option for requests made on Saturday and Sunday.