If you are wondering why there are often many items sold out by the time you make it to a Super Doubles event, it's probably because people like this shopper blatantly break the store policies. Here's a perfect example of couponer greed (ie: what not to do in couponing).
I was told by a Harris Teeter customer service manager this morning about a woman who shopped there earlier today. She was surprised when none of her 20 coupons would double. When the employee asked her if she had been to any other Harris Teeter stores today, she said that she had NOT shopped at any other HT locations today.
The customer service person then let her know he just needed to look up her card to verify it had not already been used already. At that point, apparently the shopper developed a little twitch in her eye and suddenly remembered that she HAD been to another Harris Teeter this morning. She said she only picked up a few things though.
Well, when the CSM went to check the system, it was clear that she had already used 20 coupons at TWO different Harris Teeter stores this morning. The store she was at was the THIRD store at which she attempted to use 20 coupons. When I asked the CSM how she was able to do 2 shops with 20 coupons using the same card in the same day, we both thought that the other store probably didn't bother to check with customer service to see if she had already shopped at HT today and just did an override for all of them.....which they should never have done (and I have never seen another store do).
Obviously, the astute CSM that caught her explained that she would not be able to double any more coupons today so she had them remove every single item other than a box of Pop Tarts from her order.
The CSM also noted that she was not a regular Harris Teeter customer at that store and clearly there for only the Super Doubles deals.
If you are the Pop Tart lady, please know that there are many other people who follow the rules and coupon ethically. We are NOT okay with you going from store to store against company policy so you can hoard all the good deals. I will be contacting my HT corporate contact to encourage further training for stores so they do NOT let shoppers break the rules like this.
Thoughts, anyone? Have you seen any coupon fraud being committed lately?