Parents overloaded Raleigh's online summer camp registration system Monday causing plenty of frustration.
Online camp registration began at 5:30 a.m., Monday. City officials say the high volume of registrations exceeded the capacity of the registration system, making processing extremely slow. On Monday, the city processed nearly 12,000 registrations. By contrast, on the first day in 2016, about 9,500 registrations went through the system.
"Improving the ease of registration for our customers is a top priority," said a post on the park department's Facebook page. "We have been in the process of identifying a replacement system. In the meantime, we are working on interim solutions."
One parent, who emailed me, said the system wasn't just slow - it was impossible. The system kicked people out and didn't save carts. They were then required to sign back in when they learned, in some cases, that none of the camps they had selected were in their cart.
The parent who emailed me was able to get the desired camps for her child, but a friend, who had planned on carpooling with her family, was unable to get any of the camps she needed and now the city camps near her home and work are full.
"The locations that do have spaces are in the complete opposite direction to where she works and no where near where she lives," the parent wrote me.
There appears to be little remedy for parents left without camps. Cara McLeod, marketing communications coordinator for the city's parks, said the city's camps are more than 50 percent full at this point though there are full-day options left for working parents.
"The best way to check availability is through RecLink," she tells me.
If you had trouble signing up for summer camps, you can confirm registration and payment by logging into your city Reclink account. If you need more help, email firstname.lastname@example.org.
Online registration remains open. There are still many summer camp slots available.
Summer camps through Raleigh parks and other municipal park systems in the region are popular options because of the low cost. Full-day, week-long camps in Raleigh start at as little as $30 per week. An earlier Go Ask Mom post included details about summer camps in Raleigh and other communities in the Triangle.