Orange County improves emergency response times
Posted October 9, 2013
Chapel Hill, N.C. — The Orange County Emergency Services Department said Wednesday that it has improved 911 dispatch and EMS response times.
Officials said 911 dispatch times improved from an average of 2:42 minutes in 2011 to 1:25 minutes in the second quarter of 2013. The EMS response times decreased from 10:46 minutes in 2011 to 9:45 minutes in the second quarter of 2013.
The department reports that increased staff on each shift, new training positions and process improvements are responsible for quicker 911 dispatches.
The EMS response times have been improved by adding additional ambulances, paramedics and EMT. Co-locating ambulances in partnership with local fire departments to get them closer to their response districts and the use of Automatic Vehicle Location devices to help identify and dispatch the closet ambulance to the call has also helped, said officials.