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Orange County improves emergency response times

Posted October 9, 2013

Wake County recently announced an improved emergency vehicle response time.
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— The Orange County Emergency Services Department said Wednesday that it has improved 911 dispatch and EMS response times.

Officials said 911 dispatch times improved from an average of 2:42 minutes in 2011 to 1:25 minutes in the second quarter of 2013. The EMS response times decreased from 10:46 minutes in 2011 to 9:45 minutes in the second quarter of 2013.

The department reports that increased staff on each shift, new training positions and process improvements are responsible for quicker 911 dispatches.

The EMS response times have been improved by adding additional ambulances, paramedics and EMT. Co-locating ambulances in partnership with local fire departments to get them closer to their response districts and the use of Automatic Vehicle Location devices to help identify and dispatch the closet ambulance to the call has also helped, said officials.

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  • gingermedic Oct 10, 2013

    Maybe if people would actually follow the LAW and move out of the way when emergency lights are behind them, the response time would improve even more. Also have to factor the misuse of an ambulance for a "stumped toe" taking away the response time for somebody who is in a true emergency.

  • I am not who you think I am Oct 9, 2013

    I'm sure the folks in Chapel Hill actually believe this report....those of us that live in the rest of the county know the truth. The farther north you live in Orange Co. especially north of Hwy.70 the slower the response times sometimes in excess of 20 minutes.

    We take ourselves to the hospital we don't depend on the govt.

  • ctmeloch Oct 9, 2013

    The ambulance pictured is from Wake County...