One year later, former solider still waiting for NordicTrack to work
Posted May 22, 2014
Raleigh, N.C. — Dean Polaschek initially loved his NordicTrack treadmill.
He bought the fitness machine to help him recover from back surgery.
“About two weeks into it, things started going wrong,” the former Special Forces soldier said.
The screen stopped working. The belt didn’t run. The heart monitor broke.
"And then one night I woke up about 2 a.m. and I heard this noise, and I walked up front and the machine was running on its own,” he said.
Polaschek went back and forth with NordicTrack for over a year. They sent new parts, along with a mechanic to install them. But the mechanic needed more parts.
"That was in January, and we're still waiting for a repairman to come fix it," he said.
After dozens of emails and phone calls, Polaschek contacted 5 On Your Side, which reached out to NordicTrack. The company never responded.
5 On Your Side then contacted Sears, where Polaschek bought the machine. The retailer worked with Icon Fitness, which manufactures NordicTrack machines and agreed to replace the treadmill with a new, upgraded machine.
While Polaschek is expected to receive the new machine on Wednesday, he is still frustrated by his experience.
“For the amount of money that it’s worth, you would think something like this would work a lot better,” he said.