Local News

No refunds coming from Soul Music Festival

Posted September 11, 2009
Updated September 21, 2009

— Organizers of a concert in Raleigh have no plans to offer refunds after concertgoers protested that the show was not as advertised.

The Soul Music Festival 2009 Aug. 29 at the Time Warner Cable Music Pavilion at Walnut Creek promised performances by Charlie Wilson, Musiq Soulchild, Ginuwine, Monica, Legends of Hip Hop: Slick Rick, Big Daddy Kane, Rob Base and Chubb Rock.

Some concertgoers left disappointed, telling WRAL News that the event started late and lacked many of the advertised acts. People lined up at the box office that evening seeking their money back, and some were given refunds on the spot, witnesses said.

Concert organizers issued a release Friday outlining the refund policies of the facility and its ownership, Live Nation. They offered this quote from the Live Nation Web site: "Live Nation Tickets, per the terms and conditions of purchase, does not offer refunds or exchanges, except in the event that the show is canceled or postponed."

Any refunds that were given, the organizers said, were the result of a "an overzealous attempt to appease a small number of patrons on the day of the event" by employees of Time Warner Cable Music Pavilion and were not authorized by Live Nation or the concert organizers.


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  • Glass Half Full Sep 14, 2009

    I've been to plenty of shows at Walnut Creek promoted by Live Nation and never had a problem. Maybe the problem lies with the performers that were supposed to entertain...not that I've ever heard of a single one of the ones listed in the article.

  • Whatever Geez Sep 14, 2009

    What did they do...go to the concert and didn't like it so they wanted their money back? yeah right...get over it.

  • wrx44 Sep 11, 2009

    The concert promoters are obviously con men.....at the expense of the buying public.

  • aroundthehorn Sep 11, 2009

    You'd have to pay me about $10,000 to sit through a concert of the acts listed in this article.

  • tpbwetland Sep 11, 2009

    That is why I never go to concerts anymore. My hard earned $ is better off in my retirement savings than in the pockets of a bunch of thieves like Live Nation. And "overzealous" Time Warner Cable employees appeasing the disappointed crowd. Live Nation ought to be appeasing the general public in order to improve its public relations. Live Nation should be put in jail. I hope someone that attended pursues litigation. This is just another example of a corporation stealing money from the general public in order to pad their profit margins for the executives who run the place. I hope the CEO of Live Nation earns his/her golden parachute like the rest of the idiots that run corporate America.

  • twc Sep 11, 2009

    This needs further investigation. If it is fraud that falls under a different statute. If they knowingly advertised that entertainers would be there that weren't going to be there that is primarily a criminal act, secondarily a civil one.

    Remember LIVE NATION's reputation the next time you're deciding to purchase tickets!