State News

Pepsi call center expanding in Winston-Salem

Posted November 1, 2010

— Pepsi Beverages Co. will add to a sales and service call center to its Forsyth County operation, creating 195 jobs, officials announced Monday.

The food and beverage giant will invest about $7.5 million over the next three years in Winston-Salem, where it already employs about 900 people.

The average annual salary for the new jobs will be $36,077, plus benefits.

“The U.S. is the single biggest beverage market in the world, accounting for 25 percent of global beverage revenue” Darren Clark, director of government affairs for Pepsi Beverages parent PepsiCo, said in a statement. “A big piece of what enables this critical U.S. business to grow is exceptional service to our customers. We need top quality people and a strong business environment to deliver what PepsiCo calls Performance with Purpose, and North Carolina proves – once again – that it can help."

Pepsi qualified for a $400,000 grant from the One North Carolina Fund, which provides financial assistance to attract business projects that will stimulate economic activity and create jobs in the state. Companies receive no money up front and must meet job creation and investment targets to obtain the funds.

Forsyth County commissioners and the Winston-Salem City Council also approved another $400,000 in incentives to entice the company to pick Winston-Salem for the project over sites in other states.

The Pepsi call center is one of seven across the country. The company said earlier this year it planned to consolidate them into four.

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Information from: Winston-Salem Journal

32 Comments

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  • Mugu Nov 2, 2010

    Plus benefits usually means you can take a 15 minute break once a day... other than that, you get no benefits. $36k minus taxes ain't a lot working a 40 hour week.

    Since 36k is the average salary, I would assume that most will make minimum wage, which makes these jobs are worthless.

  • Mokanic Nov 1, 2010

    Mom & Pop businesses call their orders in for the week/month. I would imagine if you had a Pepsi vending machine in your business, you would need to call for service, etc. We had to call weekly when my wife and I owned our business to restock our coolers. Coke is the same way.

  • beachboater Nov 1, 2010

    "pappy1, don't forget that these contract employees will not get benefits either... kind of like how RTI's captive temporary staffing firm, Headway does things. This should be illegal.
    "
    The average annual salary for the new jobs will be $36,077, plus benefits."

    This is a direct quote from the story. How do people miss something spelled out this well?

  • RomneyRyan2012 Nov 1, 2010

    Why are they calling and who are they calling?

  • Lickad Nov 1, 2010

    pappy1, don't forget that these contract employees will not get benefits either... kind of like how RTI's captive temporary staffing firm, Headway does things. This should be illegal.

    Why does Pepsi need a call center anyways? Do people need help on opening cans?

  • u stand corrected Nov 1, 2010

    I like Coke

  • pappy1 Nov 1, 2010

    Will these new hires be employees of Pepsico, Inc. or will they actually be employees of a contract firm paid a fraction of what full-blown employees earn, and with essentially no benefits?

  • wildcat Nov 1, 2010

    This is just more cooked up charges by republicans to bring WRAL please observed the above and know it is this person and not me.

  • Bill of Rights Nov 1, 2010

    Conservatism: an adherence to traditional institutions. jgriffith: The values you put forward have nothing to do with republicans versus democrats. But - if you want to go there - please explain to me why the greatest deficits have been run by governments led by republican presidents. Please tell me how restricting marriage to opposite-sex couples adheres to a constitution that purports to espouse freedom and privacy. Please tell me how illegal and unwarranted wars in the Middle East (launched and waged by Republican presidents) contribute to our defense? Please tell me how the desire of many neo-cons to get prayer and "intelligent design" in our schools works with the establishment clause? Conservatives don't want less control; that's never been their agenda. I don't want to live in a communist country and that's exactly why I'm not voting for a republican.

  • hi_i_am_wade Nov 1, 2010

    I have a question for Pepsi's call center: Since sugar Pepsi and sugar Mountain Dew tastes so much better than those with high fructose corn syrup, why is the sugar soda only for a limited time?

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