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12:39 p.m. • 2-11-12

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Two stores pay fines for scanning errors


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Two local stores have paid fines to the Standards Division of the state Department of Agriculture and Consumer Services for excessive price-scanning errors.

The Kmart at 6200 Capital Blvd. paid $3,555 in civil penalties, while the Rite-Aid at 2850 Capital Blvd. paid $1,490.

The Standards Division conducts periodic, unannounced inspections at businesses to check for consistency between the prices advertised and the prices that ring up at the register. If a store has more than a 2 percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection later.

Penalties are assessed if a store fails the follow-up inspection. In addition to the penalties paid, the store is subject to reinspection every 60 days until it meets the 2 percent threshold.

The Kmart had failed eight straight inspections – its error rates ranged from 2.67 percent in May to 12 percent in February 2007 – before recently passing another inspection. The store has paid more than $24,000 total in penalties to the state.

The Rite-Aid had paid $1,680 in penalties after failing two other inspections.

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Another retailer who frequently has scanning errors is Food Lion. They're really bad about doing it.

even if you ARE watching (I do try)- it gets confusing. At local grocery stores with the shopper cards,for example, you'll see sale prices ring up on some things, but then other things- it won't adjust until the END of the order. How on earth can you keep track? They figure something will slip through and you won't be able to tell one way or the other.

I wonder if Walmart ever gets inspected? I grocery shop there weekly and always have a few items scan above the advertised price. Walmart is probably in someone's pocket so they don't get fined.

I will have to play devils advocate too- the pricing errors also include prices which scan lower than posted. I worked in retail for a giant when I was in college and afterwards for awhile. We were always under 1% incorrect but 80% of the errors were things that were reduced in price but the tag or sign wasn't changed to show the lower price.

Does anyone shop at Kmart anymore?

The one in Cary is so empty that it echos when you speak above a whisper and the employees have more cars in the parking lot than the customers. And yet somehow, someway it still takes forever for you to get thru checkout.

I don't think they have an issue with the scanners in that particular store because they have nothing but time to get all of the pricing done.

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