WRAL Investigates

State unemployment office sees leader retire

Posted August 3, 2012

WRAL Investigates

— The North Carolina Division of Employment Security is in the headlines again, but this time it is making changes for the better.

Over the past five years, the agency has faced numerous problems, including late benefit payments, $28 million in overpayments and a $147 million mistake when the division used state funds instead of federal funds to pay claims.

WRAL Investigates reported in May on poor performance reviews dating back decades. The labor department has performed 120 quality checks on North Carolina’s unemployment agency since 1997. Of those, the agency has passed twice. The most recent report card, through Dec. 31, 2011, shows North Carolina failed on 5 of 11 measures of unemployment insurance quality.

Larry Parker, spokesman for the agency, told WRAL Investigates in May that changes were coming. On Friday, he said, "Our focus is improve those numbers and our recent staffing changes should assist not only in the quality of work but in the timeliness as well."

Among several high-level executives who retired last month was David Canady, who led the Unemployment Insurance division at DES since 1997.

The division is adding staff, too. The stubbornly steady jobless rate in North Carolina means more clients for DES. About a dozen workers are expected to be added to handle unemployment cases.


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  • storchheim Aug 6, 2012

    westernwake, I'd love to be on that technology team, but somehow I suspect the powers that be DON'T want to get it right and have streamlined operations and smaller staff.

  • westernwake1 Aug 6, 2012

    The state unemployment office needs a complete overhaul... including a new outside technology team (small and focused) to come in and fix the problems within 120 days.

  • Rebelyell55 Aug 3, 2012

    Too little too late. The sad part is they'll be replace by someone who's even less qualified and will be over paid. Instead of hiring more people use the one you got better. Fire the managers and supervisor who don't or won't direct and manage their people. I'm willing to bet that the need score they get will be a failure too.

  • computer trainer Aug 3, 2012

    UNREAL! This was Posted: 5:32 p.m. today. As per usual, this was posted at the end of the week, close to the closing of comments, and no comments are allowed on the weekend. By Monday, this will be totally buried.

    Yes, Canady RETIRED. He gets a nice big retirement check each month. The dude in charge of IS retired suddenly last Oct. The Appeals Head retired suddenly. The Tax Head retired suddenly. They all retired with what they would get had they not been under the microscope. There are 3 or 4 heads of units who have been replaced, but they are sitting there drawing their big fat salary, and doing not one single thing. Most of them have been sitting around waiting to retire for a LONG time anyway.

    Yes, the big political folks are making the dough, the peons are the ones trying to keep the wheels on that rickety cart.

    WRAL, you had this report early today. Shame on you for not reporting it sooner!

  • muggs Aug 3, 2012

    Seems as if we are hiring alot of state and federal employees, what will happen "if" we get back to a more comfortable employment situation, will these people be shoved somewhere else into other positions, or will they be let go. The article states that they are taking on more help to ease the problems with so many out of work.

  • storchheim Aug 3, 2012

    OK, you gave us one name. Who are the others, and yes, some details about their "stepping down" packages would be nice.

  • priorities Aug 3, 2012

    One more thing........all state employee salaries are online......talk about a difference in the have and have not. A dozen or so employees at the top make all the money. The people doing the work make NOTHING! The benefits suck unless you were to make six figures and then you wonder why no one is motivated to do their job?

  • priorities Aug 3, 2012

    I don't work for the state any longer but if you think the benefits are good.....you are dreaming in technicolor! Of course they are better than none but let me tell you about state benefits......6% of your salary you never see. It goes directly to a retirement account that will likely not be there when you need it. Ten years to be vested! The State health plan is like this Family plan costs over $600 a month, primary care copay $35, specialist $70, urgent care $83, ER $365, Family deductible annually is $6900 with $3200 co insurance......that's right! If you have an emergency surgery like an appendix rupture or something, you will pay more than $10,000 out of pocket before the insurance kicks in.......when the average state salary (before the 6% comes out) is less than $45,000 a year most people can't afford the insurance! Most state employees have their kids on Medicaid or NC Health Choice........this is the real story of state government!

  • boneymaroney13 Aug 3, 2012

    Tell us about the benefits package, while everyone else does with less.

  • priorities Aug 3, 2012

    Maybe they are giving some people too much money or some of the wrong people but what about people like me! I was downsized at the end of March from NC DHHS. I initially filed for and received unemployment. Then, it was stopped. Some outfit out of Ohio said I was still employed, I an assure you I am not! I requested an appeal, had it set up and they never called or carried through with it. I have had no income since April. I am now homeless.......not kidding, I was evicted. My daughter has cancer. I've sent emails, made phone calls but only get voice mail and NO ONE even responds! I'm hoping I will have a new job soon. I'm in the end of a string of interviews and it looks promising! However, I have ALWAYS worked. I pay my taxes. I needed unemployment just for a little while to pay rent and Cobra. Instead I get shafted!!! They should fire them all! I have had to sell off most everything I owned. I now live w/ friends, occasional cheap hotel, the car most of the time. It's wrong!