Two home repair companies cited for failing to honor state law
In North Carolina, customers have the right to cancel most contracts for door-to-door sales or in-home solicitations within three days of signing the contract. Door-to-door sellers are required by law to inform consumers of the three-day right to cancel orally and in writing.
Posted — UpdatedIn North Carolina, customers have the right to cancel most contracts for door-to-door sales or in-home solicitations within three days of signing the contract. Door-to-door sellers are required by law to inform consumers of the three-day right to cancel orally and in writing.
Wake County Superior Court Judge Michael R. Morgan signed permanent injunctions last week against The Window Pros, a replacement window company located in Statesville, and H.A.R.D Top Asphalt Maintenance, a paving contractor in Pender County.
The companies are now under court order to abide by state law on cancellation of contracts.
Under the judge’s order, H.A.R.D. Top and Heil must now wait four days after a consumer signs a contract before beginning work to make sure that consumers have time to reconsider and cancel the work. H.A.R.D. Top and Heil’s work must also meet all local ordinances and paving industry standards. H.A.R.D. Top has also agreed to pay $50,000 for consumer refunds and education, Cooper said.
“If someone comes knocking on your door, offering to work on your home, check them out thoroughly before you say yes,” Cooper said. “And if you decide to go ahead with the work, make sure you know about your right to cancel.”
Under state law, consumers have three days to cancel certain purchases or transactions even after a contract has been signed and money has been paid. For sales of goods or services that take place away from seller’s normal place of business, including door-to-door or in-home sales, consumers have three days to cancel by returning the written cancelation form. The three-day right to cancel does not apply to:
- Sales for less than $25,
- Sales made entirely over the telephone or through the mail,
- Sales or rentals of real estate,
- Sales of insurance or securities, or
- Sales made after negotiations at the seller's normal place of business or at a permanent retail shop.
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