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Fayetteville police say operator broke rule in slayings call

Fayetteville police say a 911 operator violated protocol by failing to swiftly dispatch police to a home where a man killed himself after gunning down his wife and two children.

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FAYETTEVILLE, N.C. — Fayetteville police say a 911 operator violated protocol by failing to swiftly dispatch police to a home where a man killed himself after gunning down his wife and two children.

Fayetteville police spokeswoman Theresa Chance said Thursday the probe into the Nov. 2 slayings was nearing completion but any repercussions would be confidential.

The call from the house contained the sound of a person moaning, followed by a gunshot. Investigators say William "Billy" Maxwell Jr., 47, killed his wife, Kathryn, and two children, Connor and Cameron, at their 314 West Park Drive home before killing himself.

Chance said an operator did not follow rules requiring a response to a dropped 911 call within 20 minutes. Police did not get to the house for more than an hour.

A spokeswoman for Mayor Tony Chavonne said he wouldn't comment on the ongoing investigation.

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