Pizza parlor owners receive refund from AIG

Ruckus Pizza owners Robert and Ashley Royster said American International Group owed them $2,261 after they overpaid on their 2008 worker's compensation insurance premium.

AIG initially notified the Roysters about the pending refund in January. When weeks passed with no check, Ashley Royster said she called the company's customer service desk and was told that due to the financial crisis she would get the refund when she got it.

AIG received $182 billion in federal bailout support and its executives have been criticized in recent weeks for awarding hundreds of millions in bonuses to managers.

When WRAL called AIG last week on behalf of the Roysters, representatives had no comment other than they would look into the matter. Coincidentally, the Roysters received the refund check last Saturday.

People experiencing a problem with an insurance company can call the DOI toll-free at 1-800-546-5664 or file a formal complaint through the department's Consumer Services Division.